Customer Service Agents (Open for Freshers)

TalentSync Training and Development; Cebu City; On-site; PHP 180,000 - 240,000; Full time

Job summary

TalentSync Training and Development in Cebu City is hiring Customer Service Agents to join our growing team. This full-time on-site role is ideal for freshers seeking to begin a career delivering excellent support to clients.

You will handle calls, provide accurate information, document interactions, and escalate issues when needed. The role emphasizes clear communication, empathy, and teamwork to meet individual and department targets.

Qualifications

• High school diploma or equivalent; freshers welcome.
• Excellent verbal and written English communication.
• Strong listening, problem solving and empathy for customers.
• Ability to work in a fast-paced, target-driven environment.

Responsibilities

• Handle inbound and outbound customer calls in a professional and courteous manner.
• Provide accurate information and resolve customer queries promptly.
• Document customer interactions and maintain accurate records in the system.
• Escalate complex issues to supervisors when necessary.
• Assist customers with product or service enquiries and transactions.
• Contribute to achieving individual and team performance targets.
• Participate in training sessions and continuous skill development programmes.

Skills

Communication skills

English fluency

Active listening

Problem solving

Empathy

Time management

Organisational skills

Teamwork

Education

High school diploma

Tools

Computer systems

Job description

We are seeking enthusiastic and motivated Customer Service Agents to join our growing team in Cebu, Central Visayas. This is an excellent opportunity for freshers looking to begin their career in the customer service industry. This is a full-time position based in our Cebu office, where you will be at the heart of our operations, providing exceptional support to our clients and their customers. This role offers a fantastic platform to develop your communication skills, problem-solving abilities, and professional expertise whilst making a real impact on customer satisfaction.

Key responsibilities

• Handling inbound and outbound customer calls in a professional and courteous manner
• Providing accurate information and resolving customer queries and concerns promptly
• Following company policies, procedures, and quality standards consistently
• Documenting customer interactions and maintaining accurate records in the system
• Assisting customers with product or service enquiries and transactions
• Escalating complex issues to supervisors or relevant departments when necessary
• Contributing to achieving individual and team performance targets
• Participating in training sessions and continuous skill development programmes
• Maintaining a positive attitude and supporting team colleagues to create a collaborative working environment

What we're looking for

• High school diploma or equivalent qualification (freshers are welcome to apply)
• Excellent communication skills, both verbal and written, with fluency in English
• Strong listening and comprehension abilities to understand customer needs accurately
• Problem-solving mindset with the ability to think on your feet
• Patience and empathy when dealing with customers in various situations
• Ability to work effectively in a fast-paced, target-driven environment
• Good time management and organisational skills
• Proficiency with computer systems and a willingness to learn new technology platforms
• Reliability and punctuality, with flexibility to work according to operational schedules
• A positive attitude and enthusiasm for delivering excellent customer service
• Preference for candidates with any prior customer service experience, though this is not essential for freshers