Customer Service Agent – Freshers Welcome in Cebu

TalentSync Training and Development; Cebu City; On-site; PHP 180,000 - 240,000; Full time

Job summary

TalentSync Training and Development in Cebu City is hiring Customer Service Agents to join our growing team. This full-time on-site role is ideal for freshers seeking to begin a career delivering excellent support to clients.

You will handle calls, provide accurate information, document interactions, and escalate issues when needed. The role emphasizes clear communication, empathy, and teamwork to meet individual and department targets.

Qualifications

• High school diploma or equivalent; freshers welcome.
• Excellent verbal and written English communication.
• Strong listening, problem solving and empathy for customers.
• Ability to work in a fast-paced, target-driven environment.

Responsibilities

• Handle inbound and outbound customer calls in a professional and courteous manner.
• Provide accurate information and resolve customer queries promptly.
• Document customer interactions and maintain accurate records in the system.
• Escalate complex issues to supervisors when necessary.
• Assist customers with product or service enquiries and transactions.
• Contribute to achieving individual and team performance targets.
• Participate in training sessions and continuous skill development programmes.

Skills

Communication skills

English fluency

Active listening

Problem solving

Empathy

Time management

Organisational skills

Teamwork

Education

High school diploma

Tools

Computer systems

Job description

TalentSync Training and Development in Cebu City is hiring Customer Service Agents to join our growing team. This full-time on-site role is ideal for freshers seeking to begin a career delivering excellent support to clients.

You will handle calls, provide accurate information, document interactions, and escalate issues when needed. The role emphasizes clear communication, empathy, and teamwork to meet individual and department targets.