Customer Support for Travel & Tourism (Start ASAP)

TalentSync Training and Development; Cebu City; On-site; PHP 180,000 - 240,000; Full time

Job summary

TalentSync Training and Development seeks a Customer Support representative for Travel & Tourism to join our Cebu call centre team. This full-time role focuses on delivering exceptional service for travel clients, handling inquiries, and guiding bookings and requirements.

You will be the voice of the company, resolving issues, ensuring client satisfaction, and collaborating with colleagues to maintain seamless service in a fast-paced environment.

Qualifications

• At least High School (old cur) /SHS graduate.
• At least 6 months CCE (customer service experience).
• Excellent communication skills with a clear, professional speaking voice and ability to listen actively.
• Strong problem-solving abilities with a customer-first mindset and empathetic approach.

Responsibilities

• Answer incoming customer calls professionally and courteously, addressing travel and tourism-related inquiries and concerns.
• Provide accurate information about travel packages, booking procedures, destinations, and travel requirements.
• Resolve customer complaints and issues promptly, ensuring customer satisfaction and retention.
• Process bookings, reservations, and cancellations accurately using call centre systems and databases.
• Document all customer interactions in detail, maintaining comprehensive records for quality assurance and future reference.
• Offer product recommendations and upsell opportunities whilst maintaining genuine customer care.
• Collaborate with other team members and departments to ensure seamless service delivery.
• Meet performance targets including call handling time, customer satisfaction scores and quality standards.
• Escalate complex issues to supervisors or management when necessary.

Skills

Communication skills

Active listening

Problem solving

Empathy

Customer focus

Team collaboration

Education

High School / SHS

Job description

We are seeking a Customer Support representative for Travel & Tourism to join our call centre operations in Cebu, Central Visayas. This is a full-time position where you will be the voice of our company, providing exceptional customer service to travel and tourism clients. As a Customer Support representative, you will play a crucial role in maintaining client satisfaction, resolving inquiries, and ensuring every customer interaction reflects our commitment to excellence. This role offers the opportunity to start immediately and become an integral part of our growing team.

Key responsibilities

• Answer incoming customer calls professionally and courteously, addressing travel and tourism-related inquiries and concerns
• Provide accurate information about travel packages, booking procedures, destinations, and travel requirements
• Resolve customer complaints and issues promptly, ensuring customer satisfaction and retention
• Process bookings, reservations, and cancellations accurately using call centre systems and databases
• Document all customer interactions in detail, maintaining comprehensive records for quality assurance and future reference
• Offer product recommendations and upsell opportunities whilst maintaining genuine customer care
• Collaborate with other team members and departments to ensure seamless service delivery
• Meet performance targets including call handling time, customer satisfaction scores and quality standards
• Escalate complex issues to supervisors or management when necessary

What we're looking for

• At least High School (old cur) /SHS graduate
• At least 6 months CCE(customer service experience)
• Excellent communication skills with a clear, professional speaking voice and ability to listen actively
• Strong problem-solving abilities with a customer-first mindset and empathetic approach