Customer Experience Agent

Caldwell Communications; Talisay; On-site; PHP 264,045 - 316,274; Full time

Benefits offered by this job

Paid training from Day 1

People-first work environment

Performance-based incentives

Job summary

Caldwell Communications is hiring Customer Service Representatives in Talisay, Cebu City. The position offers a competitive salary of up to ₱26,000 monthly with performance-based incentives and comprehensive training from Day 1.

As a Customer Experience Agent, you will address customer inquiries, ensure excellent service, and maintain high-quality interactions. Fresh graduates and those without BPO experience are encouraged to apply as training is provided.

Qualifications

• Fresh graduates and career shifters are highly encouraged to apply.
• No experience required but experience in customer service is a plus.
• Willingness to work onsite and on shifting schedules.

Responsibilities

• Handle customer inquiries via phone, chat, or email.
• Provide accurate information and appropriate solutions to customer concerns.
• Resolve issues professionally and efficiently.

Skills

Good English communication skills (verbal and written)

Strong customer service orientation

Basic computer skills

Multitasking ability

Education

High School or Senior High School graduate

Job description

Onsite | Up to ₱26,000/month | Full-time | Fresh Graduates Welcome

About Caldwell Communications

Caldwell Communications is currently hiring Customer Service Representatives in Cebu City. We offer a competitive salary of up to ₱26,000 monthly, performance-based incentives, and paid training from Day 1, along with a people-first work environment designed for long‑term career growth.

Our office in Cebu City is easily accessible via public transportation, providing a stable and professional setting for individuals looking to start or grow their career in the BPO industry. Fresh graduates and applicants with no BPO experience are highly encouraged to apply — we provide the training and support needed for success.

Role Summary

The Customer Experience Agent will handle customer inquiries, provide accurate information, and resolve concerns in a timely and professional manner. You will ensure every customer receives excellent service through clear communication and effective problem resolution.

What You Will Do

• Handle customer inquiries via phone, chat, or email
• Provide accurate information and appropriate solutions to customer concerns
• Resolve issues professionally and efficiently
• Maintain high-quality customer service in every interaction
• Document all customer interactions accurately in the system
• Escalate complex concerns to the appropriate team when necessary
• Meet quality, productivity, and customer satisfaction targets

Qualifications

• High School or Senior High School graduate (college level or graduate is an advantage)
• No experience required
• Open to fresh graduates and career shifters
• Good English communication skills (verbal and written)
• Strong customer service orientation
• Basic computer skills and ability to multitask
• Willing to work onsite and on shifting schedules

Work Setup & Training

• Onsite work setup
• Shifting schedule including weekends, nights, and holidays
• Paid training provided from Day 1