Customer Service Agents – for a major Bank in the US

SALES RAIN BPO, INC.; Manila; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Paid training

Incentives (Post OJT)

Employee-centric organization

Job summary

Radius Global Solutions is seeking a Customer Service professional to handle inbound calls for US-based clients from its Manila operations. The role emphasizes accuracy, adherence to policies, and 100% attendance.

On-site interviews are conducted to assess suitability. The position requires 6+ months BPO experience, strong communication, and proficiency with Microsoft tools, with night shifts aligned to US business hours.

Qualifications

• International inbound customer service experience in an INTERNATIONAL BPO as a CSR.
• Proficient in handling daily inbound calls in a call center.
• Strong interpersonal, written, and oral communication skills.
• Must have current valid NBI clearance.

Responsibilities

• Inbound calls for a major bank in the US (few outbound calls may be required)
• Attention to detail and customer – first mindset
• 100% attendance & schedule adherence
• Maintain full integrity and comply with all policies of the company
• Participate in call quality feedback and development sessions
• Respond appropriately on every call and complete all the process requirements
• Meet daily/weekly/monthly goals and follow schedules
• Interviews will be conducted on site

Skills

Customer service

Communication

Typing

MS Office

Education

Senior High School Graduate

Tools

MS Office

Job description

Job Responsibilities:

• Inbound calls for a major bank in the US (few outbound calls may be required)
• Attention to detail and customer – first mindset
• 100% attendance & schedule adherence
• Always maintain full integrity and be fully compliant with all policies of the company.
• Participate in call quality feedback and development sessions
• Respond appropriately on every call and complete all the process requirements
• Goals and targets are required to be met and follow schedules for completing daily / weekly and monthly goals
• Interviews will be conducted on site

Qualifications:

• International Inbound Customer Service experience in any INTERNATIONAL BPO as a CSR
• Knowledge of how to handle daily inbound calls in a call center operation.
• Strong interpersonal, written, and oral communication skills.
• Must have current valid NBI clearance.
• At least a Senior High School Graduate
• Proficient in Microsoft tools
• Has good typing skills
• Has keen attention to detail
• Must have at least 6 months BPO experience
• Must be willing to work night shift (US shifts)

Why Radius?

• Company events & Exciting Contests
• Quick Opportunities for promotion
• Paid training
• Incentives (Post OJT)
• Employee-centric organization

Schedule:

• 9-hour shift (7.5 hours productive )
• 5 days operations (two-week offs)
• Rotational shifts

Radius Global Solutions is a global brand located in several countries. We specialize in delivering best in class customer service and/or processing for our multiple US based clients. We are an employee-centric organization and offers growth opportunities for deserving and performing employees. To know more about us, our website is: radiusgs.com.

Be part of the Customer Service team with Radius Global Solutions!

As an agent in the Operations Team, you will be responsible for day-to-day calls received and made to US clients , guiding and solving their queries with 100% efficiency. You will be working collaboratively with your fellow agents and Leaders to deliver best call resolutions and high call quality metrics.