Customer Care Representative

Recruitify_HR; Mandaluyong; Presencial; PHP 279 000 - 446 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Best Office Amenities

Free Day Meals

Regular team celebrations

Resumo da oferta

Recruitify_HR is hiring BPO specialists for travel, healthcare, and banking accounts at Manila on-site locations. Expect competitive salaries with allowances and incentives, and a workload with fixed weekly rest days.

Two tracks exist: experienced agents with at least 6 months BPO experience, and college graduates/new entrants for select accounts. You will resolve high-volume inquiries and strive for first-call resolution while expanding product knowledge.

Qualificações

• Minimum 6 months BPO experience is mandatory.
• New agents or fresh graduates may apply for select entry-level accounts.
• On-site Manila locations only.

Responsabilidades

• Handle high-volume inbound customer inquiries via phone, chat, or email in a timely and accurate manner.
• Identify, troubleshoot, and resolve customer concerns to improve first-call resolution where possible.
• Maintain up-to-date product and process knowledge to assist customers effectively.

Conhecimentos

BPO Experience

Formação académica

College degree or fresh graduates

Descrição da oferta de emprego

Hiring BPO Specialists: Travel, Healthcare & Banking Accounts!

JOIN A GLOBAL PIONEER BPO! We have immediate openings for skilled agents across our top accounts in multiple sites.

LOCATIONS

(On-Site Only): MANILA

Your Rewards & Benefits

• Competitive Salary Package: Up to ₱25,000 - ₱40,000 + Allowances/Incentives
• Workload: Manageable call volume with fixed weekly rest days.

Elite On-site Perks

• Best Office Amenities: Dedicated WIFI zones, Gaming areas, Fitness options.
• Free Day Meals and regular team celebrations.

REQUIREMENTS (We Have Two Tracks)

• Experienced Agents: Minimum 6 Months BPO Experience is MANDATORY.
• New Agents: College Graduates/Freshers are welcome to apply for select entry-level accounts.

Job Role & Responsibilities

• Professionally manage and resolve high-volume inbound customer inquiries (via phone, chat, or email) in a timely and accurate manner.
• Identify, troubleshoot, and provide solutions for customer concerns, ensuring first-call resolution (FCR) where possible.
• Maintain a high level of product and procedural knowledge to effectively assist customers.

Fast-Track Process: One Easy Interview!