Call Center Agent

Neksjob Philippines; Cebu City; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Competitive salary and benefits

Comprehensive training and career development

Health insurance

Job summary

A leading BPO company in Cebu City is seeking a customer service representative to handle calls, provide information, and resolve issues. Candidates with excellent communication skills and a willingness to learn are encouraged to apply. Comprehensive training is provided for both experienced and entry-level applicants. The company offers competitive salary and benefits in a positive work environment.

Qualifications

• Strong communication skills—verbal and written.
• Ability to handle multiple tasks simultaneously.
• Willingness to work in shifting schedules.

Responsibilities

• Handle inbound and outbound calls professionally.
• Provide accurate information to customers.
• Resolve customer issues and maintain satisfaction.

Skills

Strong communication skills

Excellent listening skills

Problem-solving skills

Basic computer skills

Education

At least 2nd year College Completer

Job description

Responsibilities

• Handle inbound and outbound calls in a professional, courteous, and efficient manner.
• Provide accurate information to customers regarding products, services, and company policies.
• Resolve customer issues, complaints, or inquiries promptly and effectively, maintaining a high level of customer satisfaction.
• Follow company scripts, guidelines, and procedures to ensure consistency and quality in customer interactions.
• Document and update customer interactions in the system.
• Meet or exceed performance targets, including call handling time, quality scores, and customer satisfaction.
• Collaborate with other team members and departments to ensure efficient resolution of customer concerns.
• Attend training sessions and actively participate in ongoing skill development.

Qualifications

• At least 2nd year College Completer
• With or without BPO experience—we provide training for those new to the industry.
• Strong communication skills—verbal and written, with an ability to engage and relate to customers.
• Excellent listening skills and the ability to identify customer needs quickly.
• Ability to handle multiple tasks simultaneously and work under pressure.
• Strong problem-solving skills and attention to detail.
• Ability to work in a fast-paced, dynamic environment.
• Proficiency in basic computer skills and MS Office applications.
• Willingness to work in shifting schedules, including evenings, weekends, and holidays if required.

What We Offer

• Competitive salary and benefits package.
• Comprehensive training and career development opportunities.
• Positive work environment with opportunities for advancement.
• Health insurance and other employee benefits.
• Fun and collaborative team culture.