Customer Service Representative

FGC+; Bacolod; Presencial; PHP 201.000 - 312.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Day 1 HMO

Competitive pay & incentives

Statutory benefits

Annual leave 25 days

13th month pay

Onsite medical support

Engagement events

Referral program

Training & development

Descripción de la vacante

FGC+ is looking for a Customer Service Representative to provide timely, accurate support across phone, email, and chat, while documenting interactions and indexing records. You will handle back orders and coordinate with internal teams to resolve issues, following SOPs and compliance requirements.

Knowledge of CRM systems and MS Office/Google Workspace is a plus. The role emphasizes maintaining up-to-date knowledge of products and services, and contributing to operational efficiency and service

Formación

• At least 1–2 years of experience in customer service in a BPO, retail, or manufacturing/distribution environment.
• Strong verbal and written English communication skills for calls, emails, and chat.
• Proven ability to manage multiple channels simultaneously (phone, email, chat) in a fast-paced setting.
• Experience with order processing, back orders, or inventory-related concerns is a strong advantage.
• Detail-oriented with the ability to accurately document interactions and perform email/indexing tasks.
• Familiarity with CRM systems, ticketing tools, or order management platforms.
• Strong problem-solving skills with the ability to resolve customer concerns efficiently and professionally.
• Ability to follow structured processes, SOPs, and compliance requirements.
• Experience in handling escalations and coordinating with internal teams.
• Proficiency in Microsoft Office/Google Workspace for tracking and reporting.

Responsabilidades

• Handle inbound and/or outbound customer interactions via calls, email, and chat.
• Provide timely, accurate, and professional resolution to customer concerns.
• Document all interactions accurately in the system, including proper indexing of emails and other records.
• Process back orders and manage “no stock” items according to company procedures.
• Coordinate with internal teams as needed to resolve customer issues.
• Follow company processes, policies, and compliance requirements.
• Maintain up-to-date knowledge of products, services, and operational procedures.

Conocimientos

English communication

Multi-channel support

CRM systems

Order processing

Documentation

Problem solving

Time management

Microsoft Office

Google Workspace

Herramientas

Ticketing tools

Order management platforms

Descripción del empleo

About the Job:

The Customer Service Representative (CSR) is responsible for providing timely, accurate, and professional support to customers through multiple channels, including phone calls, email, chat, and indexing/documentation tasks.

This role ensures that customer inquiries, concerns, and requests are handled efficiently while maintaining high levels of customer satisfaction.

By accurately documenting interactions, following company processes, and coordinating with internal teams, the CSR supports overall operations, helps maintain smooth workflow, and contributes to achieving performance goals and service quality standards.

What You’ll Do:

• Handle inbound and/or outbound customer interactions via calls, email, and chat.
• Provide timely, accurate, and professional resolution to customer concerns.
• Document all interactions accurately in the system, including proper indexing of emails and other records.
• Process back orders and manage “no stock” items according to company procedures.
• Coordinate with internal teams as needed to resolve customer issues.
• Follow company processes, policies, and compliance requirements.
• Maintain up-to-date knowledge of products, services, and operational procedures.

What You’ll Bring:

• At least 1–2 years of experience in customer service, preferably in a BPO, retail, or manufacturing/distribution environment
• Strong verbal and written English communication skills, with the ability to handle calls, emails, and chat professionally
• Proven ability to manage multiple channels simultaneously (phone, email, chat) in a fast-paced setting
• Experience with order processing, back orders, or inventory-related concerns is a strong advantage
• Detail-oriented with the ability to accurately document interactions and perform email/indexing tasks
• Familiarity with CRM systems, ticketing tools, or order management platforms
• Strong problem-solving skills with the ability to resolve customer concerns efficiently and professionally
• Ability to follow structured processes, SOPs, and compliance requirements
• Experience in handling escalations and coordinating with internal teams
• Proficient in Microsoft Office/Google Workspace, especially for tracking and reporting tasks
• Highly organized with strong time management and multitasking skills

What we have to offer:

• A company culture based on our purpose to bring out the untapped potential, creativity, and success in people, partnerships, and brands.

• A culture built on the mission to develop high-functioning teams by providing an environment of constructive support and inspiration where people grow personally and professionally

• A market competitive total compensation/rewards package including:

• • Day 1 HMO
  • Competitive pay including incentives and generous allowances
  • Payment of all statutory government benefits
  • 25 days of annual paid leave some days are convertible to cash
  • 13th month pay
  • Onsite medical support
  • Employee Engagement Events
  • Employee Referral Program
  • Skills, training for personal and professional development

A million possibilities are waiting to be ignited. Click “Apply Now”!