Customer Service Agent (Open for Fresh Graduates)

J-K Network Services; Makati; On-site; PHP 279,000 - 334,800; Full time

Job summary

An IT Outsourcing Company in Makati is looking for a Dealing Operations Agent. This position is open to entry-level candidates, including fresh graduates. Responsibilities include managing customer inquiries, providing timely responses, and documenting interactions professionally. A Bachelor's degree is preferred. The work schedule includes weekends off, and the salary ranges from Php 25,000 to 30,000.

Qualifications

• Preferably residing in or near Makati City.
• Fresh graduates are welcome to apply.
• At least 1 year of work experience in customer support or related work.

Responsibilities

• Answer and manage customer calls and inquiries professionally.
• Provide real-time responses via email or other channels.
• Accurately document all customer interactions.
• Maintain a professional and positive demeanor.
• Build strong relationships with customers and ensure satisfaction.

Skills

Customer support skills

Communication skills

Problem-solving skills

Education

Bachelor's degree (any course)

Job description

Company Background

An IT Company that offers IT Products in the Philippines and other countries

Position Details

• Position: Dealing Operations Agent (Open for Entry level)
• Company Industry: IT Outsourcing Industry
• Work Location: Makati City
• Work Schedule: Shifting Schedule | Weekends Off
• Salary: Php 25,000 – 30,000 (Open Negotiable)
• Work Set-Up: Work Onsite

Responsibilities

• Answer and manage customer calls and inquiries professionally
• Provide real-time responses via email or other channels
• Accurately document all customer interactions
• Maintain a professional and positive demeanor
• Build strong relationships with customers and ensure satisfaction

Recruitment Process

• HR Interview
• Background check
• Job Offer

This is for direct hiring!

Requirements

• Preferably residing in or near Makati City.
• Bachelor’s degree holder (any course).
• Fresh graduates are welcome to apply.
• Open for undergraduate with background in BPO.
• At least 1 year of work experience in customer support, customer services or other related work.