Call Center Agent

J-K Network Services; Makati; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

Health Insurance (HMO)

Job summary

A leading IT services provider in Makati is looking for a customer service representative. This role is open to fresh graduates and degree holders, offering opportunities for development in a dynamic environment. Responsibilities include responding to customer inquiries, resolving complaints, and maintaining customer records. Ideal candidates should have strong communication skills and a passion for customer service. The position is on-site, and immediate starters are preferred.

Qualifications

• Bachelor's degree holder.
• Open for Fresh Graduate and Undergraduate candidates.
• 6 months - 1 year of experience in Customer Service is an advantage.
• Amenable to attend interview.
• Can start as soon as possible.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Resolve complaints and provide appropriate solutions.
• Maintain accurate customer records in CRM systems.
• Meet response time and satisfaction targets.

Skills

Customer Service

Communication

Education

Bachelor's degree

Job description

On-site - Makati Fresh Graduate/Student Diploma Full-time

Job Description

COMPANY PROFILE: For over 20 years, the company has delivered IT business development services, specializing in cloud-based server setup, maintenance, security, and user-friendly system design, while leveraging current web and marketing trends to help businesses optimize their IT operations.

Company Industry: IT Company

Work Set Up: Onsite

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Job Requirements

• Bachelor's degree holder
• Open for Fresh Graduate and Undergraduate candidates
• With 6 months - 1 year of experience in Customer Service is an advantage.
• Amenable to attend interview
• Can start as soon as possible

Job Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person
• Resolve complaints and provide appropriate solutions
• Maintain accurate customer records in CRM systems
• Meet response time and satisfaction targets

Look for Ms. Bianca