Customer Service Associate (Non-Voice)

TEMU; Pasig; On-site; PHP 201,000 - 312,000; Full time

Job summary

TEMU in Pasig, Philippines is seeking a Non-Voice Customer Service Agent to assist customers through written communication, resolve concerns, and create a positive experience. Fresh graduates are welcome, with on-site work at Ortigas Center and night/weekend/holiday shifts as needed.

The role emphasizes accurate data-entry, clear written English, and a proactive, empathetic approach to customer care in a fast-paced environment.

Qualifications

• High school diploma or equivalent; college education or degree is an advantage.
• Customer service experience is a plus, but fresh graduates and candidates from other backgrounds are welcome to apply.
• Good written English communication skills and accurate data-entry skills.
• A careful, organized, and detail-oriented approach to work.
• The ability to follow procedures, manage tasks responsibly, and meet deadlines.
• Willingness to learn, adapt, and work in a fast-paced environment.
• Flexibility to work rotating shifts, including night shifts, weekends, and holidays.

Responsibilities

• Respond to customer inquiries about orders, returns, and other general concerns through written communication.
• Provide general support and guidance to help customers find the information they need.
• Take ownership of assigned customer cases and follow through until they are resolved.
• Listen to customer concerns, approach each case with patience and empathy, and elevate more complex issues when necessary.
• Follow established processes while maintaining accuracy and a positive customer experience.

Job description

About the Role

Your next career opportunity could start here.

We're looking for people who enjoy helping others, pay attention to details, and are eager to learn and grow.

As a Non-Voice Customer Service Agent, you'll assist customers through written communication, help resolve their concerns, and create a positive customer experience.

Fresh graduates and career shifters are welcome to apply.

Before You Apply

• Work Location: Fully on-site at Ortigas Center.

• Work Schedule: Night shifts, rotating schedules, weekends, and holidays may be required.

• Experience: Fresh graduates are welcome! Customer service experience is an advantage, but not a requirement.

Why Join Us?

• Learn & Develop: Build valuable communication, problem-solving, and professional skills.

• Grow Your Career: Gain hands-on experience and explore opportunities to develop in customer service.

• Make an Impact: Your work helps customers find solutions and enjoy a better experience.

Be Part of Our Growing Team

Join us at an exciting stage of our team's growth. You'll have the opportunity to contribute, learn, and grow alongside a team that is building something new.

Key Responsibilities

• Respond to customer inquiries about orders, returns, and other general concerns through written communication.

• Provide general support and guidance to help customers find the information they need.

• Take ownership of assigned customer cases and follow through until they are resolved.

• Listen to customer concerns, approach each case with patience and empathy, and elevate more complex issues when necessary.

• Follow established processes while maintaining accuracy and a positive customer experience.

About You

We believe that a positive attitude, willingness to learn, and a sense of responsibility are just as important as experience.

You may be a great fit if you have:

• A high school diploma or equivalent; a college education or degree is an advantage.

• Customer service experience is a plus, but fresh graduates and candidates from other backgrounds are welcome to apply.

• Good written English communication skills and accurate data-entry skills.

• A careful, organized, and detail-oriented approach to work.

• The ability to follow procedures, manage tasks responsibly, and meet deadlines.

• The willingness to learn, adapt, and work in a fast-paced environment.

• Flexibility to work rotating shifts, including night shifts, weekends, and holidays.