Customer Service Agent

Optimum Info Solution; Pasig; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Collaborative work environment

Purpose-driven team

Growth opportunities in tech

Job summary

A dynamic support services company in Metro Manila is seeking a Customer Support Specialist to deliver exceptional service across multiple platforms. Ideal candidates should have customer service experience, excellent communication skills in English and Filipino, and be able to work in a fast-paced environment. This role offers opportunities to grow in the tech services industry.

Qualifications

• 1-3 years of customer service experience (preferred but not required).
• Experience handling Voice, Email, and Chat support.
• Excellent verbal and written communication skills in English and Filipino.

Responsibilities

• Provide high-quality support (24/7) through Voice, Email, Chat, and other digital platforms.
• Respond to customer queries and guide them in using our mobile application.
• Build and maintain good relationships with customers.

Skills

Customer service experience

Communication skills

Critical thinking

Microsoft Office proficiency

Adaptability

Education

Vocational Course graduate or College undergraduate

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

We're Hiring: Customer Support Specialist

Location: Philippines | Employment Type: Full-time

Are you passionate about helping others and delivering exceptional customer service? Join our dynamic Support Team, where we live by the core values of Heart, Hunger, Humility, and Honour.

We are looking for Customer Support Specialists who are committed to promoting ease and satisfaction for users across services such as payments, mobile wallet transactions, insurance, and more.

About the Role

As a Customer Support Specialist, you will be the first point of contact for our customers in the Philippines. Your mission is to ensure a seamless and satisfying support experience through effective communication and timely resolution across various channels.

Key Responsibilities

• Provide high-quality support (24/7) through Voice, Email, Chat, and other digital platforms
• Respond to customer queries and guide them in using our mobile application and its services
• Build and maintain good relationships with customers and support community-building efforts
• Handle service/product inquiries and resolve concerns with professionalism and efficiency
• Assist with special projects or tasks assigned by the team leader or manager

What We’re Looking For

• 1-3 years of customer service experience (preferred but not required)
• Open to Vocational Course graduates and College undergraduates
• Experience handling Voice, Email, and Chat support
• Proficient in Microsoft Office tools (Excel, Word, PowerPoint)
• Excellent verbal and written communication skills in English and Filipino
• Able to work independently with critical thinking and analytical skills
• Adaptable, creative, and capable of working in a fast-paced environment
• Basic knowledge or interest in mobile apps and customer service platforms
• No relatives currently employed within the organization or its partner network

Why Join Us?

• Be part of a purpose-driven team that supports users daily
• Work in a collaborative and inclusive environment
• Grow in the fast-evolving tech and services industry
• Make a real difference through customer-first solutions

Ready to bring your passion to the team?

Submit your application today and help us create better everyday experiences for everyone.