Customer Service Agent (non-voice)

TEMU; Manila; On-site; PHP 240,000 - 300,000; Full time

Job summary

TEMU in the Philippines is hiring a Customer Service Associate to handle inquiries about orders and returns, support tasks, and case resolution with a customer-first approach.

The role requires attention to detail, strong written English, and the ability to work in a fast-paced environment with rotating shifts and holidays. Prior customer service experience is advantageous.

Qualifications

• High school diploma or equivalent is required; college education or degree is preferred.
• Experience in customer service is an advantage.
• Strong written English communication skills and data entry abilities are important.
• Detail-oriented and organized; ability to follow processes and meet deadlines.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Willingness to work rotating shifts and holidays.

Responsibilities

• Handle basic customer service inquiries related to orders, returns, and general concerns.
• Assist with general support tasks as needed.
• Manage assigned customer cases until resolution.
• Address customer concerns with a customer-first approach and escalate complex issues when necessary.

Skills

Customer service

Data entry

Written English

Attention to detail

Time management

Multi-tasking

Education

High school diploma

College degree preferred

Job description

Key Responsibilities

1. 1.Handle basic customer service inquiries related to orders, returns, and general concerns.
2. 2.Assist with general support tasks as needed.
3. 3.Manage assigned customer cases until resolution.
4. 4.Address customer concerns using a customer-first approach and escape complex issues when necessary.

Qualifications

1. 1.High school diploma or equivalent required; college education or degree is preferred.
2. 2. Experience in Customer Service is an advantage.
3. 3.Strong written English communication skills, strong data entry skills.
4. 4.Detail-oriented and organized. Ability to follow processes and meet deadline.
5. 5. Ability to work in a fast-paced environment.
6. 6. Willingness to work rotating shifts and holidays.