customer service agent (fresh graduates accepted)

Temu; Manila; On-site; PHP 201,000 - 335,000; Full time

Job summary

Temu in Manila is seeking a Customer Service Associate to handle orders, returns, and general inquiries, manage cases to resolution, and maintain a customer-first approach.

High school diploma is required, college education preferred. Fast-paced environment experience is beneficial, with willingness to work rotating shifts and holidays. Experience in customer service is an advantage.

Qualifications

• High school diploma or equivalent; college education preferred.
• Experience in Customer Service is an advantage.
• Detail-oriented and organized; able to follow processes and meet deadlines.
• Ability to work in a fast-paced environment.
• Willingness to work rotating shifts and holidays.

Responsibilities

• Handle basic customer service inquiries related to orders, returns, and general concerns.
• Assist with general support tasks as needed.
• Manage assigned customer cases until resolution.
• Address customer concerns using a customer-first approach and escalate complex issues when necessary.

Skills

Customer service

Attention to detail

Time management

Communication

Education

High school diploma

College education preferred

Job description

Responsibilities

1. 1.Handle basic customer service inquiries related to orders, returns, and general concerns.
2. 2.Assist with general support tasks as needed.
3. 3.Manage assigned customer cases until resolution.
4. 4.Address customer concerns using a customer-first approach and escalated complex issues when necessary.

Nice to have:

1. 1.High school diploma or equivalent required; college education or degree is preferred.
2. 2. Experience in Customer Service is an advantage.
3. 4.Detail-oriented and organized. Ability to follow processes and meet deadline.
4. 5. Ability to work in a fast-paced environment.
5. 6. Willingness to work rotating shifts and holidays.