Call Center Agent (Non-Voice)

Crescendo Staffing and Business Consulting Inc.; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A staffing and business consulting firm is seeking a reliable Non-Voice Customer Service Representative in Quezon City. This role involves managing customer inquiries through email, chat, and tickets, focusing on issue resolution and ensuring customer satisfaction without phone calls. Candidates should have strong written communication skills, basic computer knowledge, and be able to manage multiple tasks in a fast-paced environment. Flexibility for shifting schedules is required.

Qualifications

• At least 3-6 months customer-facing experience in any industry.
• Detail-oriented and reliable in handling customer concerns.
• Willing to work on shifting schedules, weekends, or holidays.

Responsibilities

• Respond to customer inquiries via email, chat, and support tickets.
• Resolve concerns related to accounts, orders, billing, or technical issues.
• Document interactions and update customer records accurately.

Skills

Good written English communication skills

Basic computer and typing skills

Ability to multitask and work in a fast-paced environment

Education

College Grad/Associate or Vocational Grad (at least 2 years)

Job description

We are looking for a detail-oriented and reliable Non-Voice Customer Service Representative to handle customer concerns through written communication channels such as email, chat, and tickets. The role focuses on providing accurate information, resolving issues efficiently, and maintaining high customer satisfaction—without phone calls.

Key Responsibilities

• Respond to customer inquiries via email, chat, and support tickets
• Resolve concerns related to accounts, orders, billing, or technical issues
• Provide clear, professional, and grammatically correct written responses
• Document interactions and update customer records accurately
• Follow company policies, workflows, and quality standards
• Meet productivity and performance metrics (AHT, QA, SLA)
• Escalate complex cases when necessary

Qualifications

• College Grad/Associate or Vocational Grad (at least 2 years)
• At least 3-6 months Customer Facing Experience in any Industry
• Good written English communication skills
• Basic computer and typing skills
• Ability to multitask and work in a fast-paced environment
• Willing to work on shifting schedules, weekends, or holidays