Customer Service Agent (Junior - Senior)

TEMU; Manila; On-site; PHP 201,000 - 335,000; Full time

Job summary

TEMU in Metro Manila, Philippines is hiring a Customer Service Representative to support orders, returns, and general inquiries. You will handle inquiries with a customer-first approach and resolve cases efficiently, ensuring a smooth experience for shoppers.

The ideal candidate has a high school diploma (college degree preferred), strong written English, good data-entry skills, and the ability to thrive in a fast-paced environment with rotating shifts and holidays.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Experience in customer service is an advantage.
• Strong written English communication and data entry skills.
• Detail-oriented, organized, able to follow processes and meet deadlines.
• Able to work in a fast-paced environment.
• Willingness to work rotating shifts and holidays.

Responsibilities

• Handle basic customer service inquiries related to orders, returns, and general concerns.
• Assist with general support tasks as needed.
• Manage assigned customer cases until resolution.
• Address customer concerns with a customer-first approach and escalate complex issues when necessary.

Skills

Customer service

Written English communication

Data entry

Detail-oriented

Education

High school diploma or equivalent

College education preferred

Job description

Key Responsibilities

1. 1.Handle basic customer service inquiries related to orders, returns, and general concerns.
2. 2.Assist with general support tasks as needed.
3. 3.Manage assigned customer cases until resolution.
4. 4.Address customer concerns using a customer-first approach and escape complex issues when necessary.

Qualifications

1. 1.High school diploma or equivalent required; college education or degree is preferred.
2. 2. Experience in Customer Service is an advantage.
3. 3.Strong written English communication skills, strong data entry skills.
4. 4.Detail-oriented and organized. Ability to follow processes and meet deadline.
5. 5. Ability to work in a fast-paced environment.
6. 6. Willingness to work rotating shifts and holidays.