Customer Service Agent

TEMU; Metro Manila; On-site; PHP 268,000 - 402,000; Full time

Job summary

TEMU in Metro Manila is seeking a customer service associate to handle orders, returns, and general inquiries. You will manage assigned cases to resolution, applying a customer-first approach and escalating complex issues when necessary.

This role requires strong written English and meticulous data-entry skills. Working in a fast-paced environment with rotating shifts and holidays, you will contribute to timely resolutions and high-quality customer support that aligns with TEMU's service

Qualifications

• High school diploma or equivalent required; college education or degree preferred.
• Experience in Customer Service is an advantage.
• Strong written English communication skills, strong data entry skills.
• Detail-oriented and organized. Ability to follow processes and meet deadline.
• Ability to work in a fast-paced environment.
• Willingness to work rotating shifts and holidays.

Responsibilities

• Handle basic customer service inquiries related to orders, returns, and general concerns.
• Assist with general support tasks as needed.
• Manage assigned customer cases until resolution.
• Address customer concerns using a customer-first approach and upscale complex issues when necessary.

Skills

Customer service experience

Strong written English

Data entry skills

Detail-oriented

Organized

Fast-paced environment

Education

High school diploma or equivalent

College education preferred

Job description

Key Responsibilities

1.Handle basic customer service inquiries related to orders, returns, and general concerns.

2.Assist with general support tasks as needed.

3.Manage assigned customer cases until resolution.

4.Address customer concerns using a customer-first approach and upscale complex issues when necessary.

Qualifications

1.High school diploma or equivalent required; college education or degree is preferred.

2. Experience in Customer Service is an advantage.

3.Strong written English communication skills, strong data entry skills.

4.Detail-oriented and organized. Ability to follow processes and meet deadline.

5. Ability to work in a fast-paced environment.

6. Willingness to work rotating shifts and holidays.