Customer Service Agent - Fresh Grad | NO BPO Exp - Alorica Marikina Site - Onsite

Alorica Philippines; Marikina; Presencial; PHP 201.000 - 290.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance Bonus

Health Insurance

Paid Training

Vacation Leave

Anniversary Bonus

Annual performance increase

Onsite with professional & supportive팀

Descripción de la vacante

A prominent BPO company based in Marikina is seeking fresh graduates or students for a full-time customer service role. The position comes with a competitive salary, performance bonuses, and comprehensive training, suitable for those with no prior BPO experience. Candidates will handle customer inquiries via phone, email, and chat, resolve complaints, and maintain customer records. This role offers numerous benefits including paid leaves and incentives.

Formación

• No BPO experience needed; training provided.
• Open to Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads.
• No prior BPO experience required.

Responsabilidades

• Answer customer inquiries via phone, email, or chat.
• Resolve complaints and provide effective solutions.
• Process orders, payments, and refunds.
• Assist with product and service support.
• Maintain accurate customer records in the system.
• Communicate clearly and follow company guidelines.
• Coordinate with other teams for issue resolution.
• Meet performance and quality metrics.
• Gather and relay customer feedback.

Conocimientos

Customer service skills

Communication skills

Order processing

Product support

Record maintenance

Clear communication

Cross-team coordination

Quality metrics

Feedback collection

Educación

High School Diploma or equivalent

Descripción del empleo

On-site - Marikina Fresh Graduate/Student High/Senior High School Full-time

Job Description

Performance Bonus, Anniversary Gifts, Annual Appraisal, Employee of the Month Award, Employee Recognition Program, Incentives

Government Mandated Benefits and Insurance

Health Insurance, HMO, Parking Space

Professional Development and Leave

Job Training, Maternity & Paternity Leave, Sick Leave, Vacation Leave, Volunteer Time Off

Responsibilities

• Answer customer inquiries via phone, email, or chat.
• Resolve complaints and provide effective solutions.
• Process orders, payments, and refunds.
• Assist with product and service support.
• Maintain accurate customer records in the system.
• Communicate clearly and follow company guidelines.
• Coordinate with other teams for issue resolution.
• Meet performance and quality metrics.
• Gather and relay customer feedback.

Requirements and Benefits

• Competitive Salary Packages
• NO BPO experience needed – Will train you!
• Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads – YOU are welcome!
• 20% Night Differential
• Paid Training & Incentives
• 13th Month Pay
• Vacation Leave / Personal Time Off – Paid
• Anniversary Bonus
• Annual Performance Increase
• Work Onsite with a professional & supportive team

Working Location

If the position requires you to work overseas, please be vigilant and beware of fraud.

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• withholds your ID,
• requires you to provide a guarantee or collects property,