Customer Service Agent - Fresh Grad | NO BPO Exp - Alorica Lipa Site - Onsite

Alorica Philippines; Batangas City; Presencial; PHP 201.000 - 290.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Training

HMO & Government Benefits

13th Month Pay

Vacation Leave / Paid Time Off

Anniversary Bonus

Annual Performance Increase

Annual Performance Increase

Onsite work with supportive team

Descripción de la vacante

A leading BPO company in Batangas City is seeking candidates for a customer service role. This position offers competitive salary packages with no prior experience required, as training will be provided. Fresh graduates, high school graduates, and vocational graduates are welcome to apply. The role involves answering customer inquiries, resolving complaints, and processing orders while maintaining accurate records. Additional benefits include paid training, HMO, and performance bonuses.

Formación

• No BPO experience needed; training is provided.
• Open to Fresh Graduates, SHS/HS Graduates, College Undergraduates, Vocational Graduates.

Responsabilidades

• Answer customer inquiries via phone, email, or chat.
• Resolve complaints and provide effective solutions.
• Process orders, payments, and refunds.
• Maintain accurate customer records in the system.
• Maintain accurate customer records in the system.
• Communicate clearly and follow company guidelines.
• Coordinate with other teams for issue resolution.
• Meet performance and quality metrics.
• Gather and relay customer feedback.

Conocimientos

Customer service

Communication skills

Problem-solving

Educación

High School Diploma

College Education

Descripción del empleo

Responsibilities

• Answer customer inquiries via phone, email, or chat.
• Resolve complaints and provide effective solutions.
• Process orders, payments, and refunds.
• Assist with product and service support.
• Maintain accurate customer records in the system.
• Communicate clearly and follow company guidelines.
• Coordinate with other teams for issue resolution.
• Meet performance and quality metrics.
• Gather and relay customer feedback.

Requirements & Benefits of ALORICA PH!

• Competitive Salary Packages
• NO BPO experience needed – Will train you!
• Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads – YOU are welcome!
• 20% Night Differential
• Paid Training & Incentives
• HMO & Government Benefits
• 13th Month Pay
• Vacation Leave / Personal Time Off – Paid
• Anniversary Bonus
• Annual Performance Increase
• Work Onsite with a professional & supportive team