Customer Service Agent - Fresh Grad | NO BPO Exp - Alorica Mezza Site - Work Onsite

Alorica Philippines; Quezon City; On-site; PHP 100,000 - 400,000; Full time

Job summary

A prominent BPO company is seeking individuals in Quezon City to provide exceptional customer service support. Candidates will assist customers through various channels including phone, email, and chat. No prior experience is necessary as training will be provided. The role offers competitive salary packages with various benefits such as HMO, paid training, and bonuses.

Benefits

Competitive Salary Packages

Paid Training & Incentives

HMO & Government Benefits

Vacation Leave / Personal Time Off – Paid

Anniversary Bonus

Annual Performance Increase

Qualifications

• Ability to answer customer inquiries promptly and effectively.
• Skills in resolving complaints and providing solutions.
• Willingness to learn and adapt to the company guidelines.

Responsibilities

• Answer customer inquiries via phone, email, or chat.
• Resolve complaints and provide effective solutions.
• Assist with product and service support.

Skills

Customer service skills

Problem-solving

Communication

Education

No prior BPO experience needed

Open to Fresh Graduates and Undergraduates

Job description

Responsibilities

Answer customer inquiries via phone, email, or chat

Resolve complaints and provide effective solutions

Assist with product and service support

Maintain accurate customer records in the system

Communicate clearly and follow company guidelines

Coordinate with other teams for issue resolution

Meet performance and quality metrics

Gather and relay customer feedback

Requirements & Benefits of ALORICA PH!

• Competitive Salary Packages
• NO BPO experience needed – We’ll train you!
• Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads – YOU are welcome!
• 20% Night Differential
• Paid Training & Incentives
• HMO & Government Benefits
• 13th Month Pay
• Vacation Leave / Personal Time Off – Paid
• Anniversary Bonus
• Annual Performance Increase
• Work Onsite with a professional & supportive team