Customer Service Agent - Fresh Grad | NO BPO Exp - Alorica Ilocos Site - Work Onsite

Alorica Philippines; Ilocos Norte; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Performance Bonus

Paid Training

Vacation Leave / Personal Time Off

Annual Performance Increase

13th Month Pay

Job summary

A prominent BPO company in Ilocos Norte, Philippines, is seeking customer service representatives to address inquiries through multiple channels. Ideal candidates should possess strong problem-solving and interpersonal skills, and previous BPO experience is not required. The role offers competitive salary packages and various employee benefits. Training will be provided, making it an excellent opportunity for fresh graduates and job seekers.

Qualifications

• No BPO experience needed – Will train you!
• Competitive salary packages offered.
• Work onsite with a professional and supportive team.

Responsibilities

• Answer customer inquiries via phone, email, or chat.
• Resolve complaints and provide effective solutions.
• Maintain accurate customer records in the system.
• Gather and relay customer feedback.

Skills

English Language

Call Centre

Strong Work Ethic

Problem Solving

Team Player

Technical Skills

Interpersonal Skills

Customer Service

People Skills

Organizational Skills

Education

High School Graduate

Vocational Graduate

College Undergraduate

Fresh Graduates

Job description

Job Description

Employee Recognition and Rewards: Performance Bonus, Anniversary Gifts, Annual Appraisal, Employee of the Month Award, Employee Recognition Program, Incentives

Government Mandated Benefits and Insurance Health & Wellness: Health Insurance, HMO

Responsibilities

• Answer customer inquiries via phone, email, or chat
• Resolve complaints and provide effective solutions
• Assist with product and service support
• Maintain accurate customer records in the system
• Communicate clearly and follow company guidelines
• Coordinate with other teams for issue resolution
• Meet performance and quality metrics
• Gather and relay customer feedback

Requirements & Benefits

• Competitive Salary Packages
• No BPO experience needed – Will train you!
• Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads
• 20% Night Differential
• Paid Training & Incentives
• 13th Month Pay
• Vacation Leave / Personal Time Off – Paid
• Anniversary Bonus
• Annual Performance Increase
• Work Onsite with a professional & supportive team

Required skills: English Language, Call Centre, Strong Work Ethic, Problem Solving, Team Player, Technical Skills, Interpersonal Skills, Customer Service, People Skills, Organizational Skills

Working Location

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