Customer Service Agent - Fresh Grad | NO BPO Exp - Alorica Cebu Site - Onsite

Alorica Philippines; Cebu City; In loco; PHP 206.460 - 284.580; Tempo pieno

Vantaggi offerti da questo lavoro

Health Insurance

Paid Training

Annual Performance Increase

Vacation Leave

Anniversary Bonus

Descrizione del lavoro

A customer service company in Cebu is seeking fresh graduates and high school graduates for a role that involves handling customer inquiries and resolving complaints. The position offers training, competitive salary packages, health insurance, and opportunities for professional development. Ideal candidates should have strong communication skills and be willing to work on-site.

Competenze

• No BPO experience needed – training is provided.
• Open to Fresh Graduates and High School Graduates.
• Ability to meet performance and quality metrics.

Mansioni

• Answer customer inquiries via phone, email, or chat.
• Resolve complaints and provide effective solutions.
• Assist with product and service support.
• Maintain accurate customer records in the system.
• Gather and relay customer feedback.

Conoscenze

Customer service skills

Problem-solving abilities

Communication skills

Formazione

High School

Vocational Certification

Descrizione del lavoro

Urgent ₱18.5-25.5K [Monthly] On-site - Cebu Fresh Graduate/Student High/Senior High School Full-time

Job Description

We offer a range of benefits, including Performance Bonus, Anniversary Gifts, Annual Appraisal, Employee of the Month Award, Employee Recognition Program, and Incentives.

Benefits

Health Insurance, HMO, Parking Space, Maternity & Paternity Leave, Sick Leave, Vacation Leave, and Volunteer Time Off.

Professional Development

Job Training and opportunities for growth.

Responsibilities

• Answer customer inquiries via phone, email, or chat
• Resolve complaints and provide effective solutions
• Assist with product and service support
• Maintain accurate customer records in the system
• Communicate clearly and follow company guidelines
• Coordinate with other teams for issue resolution
• Meet performance and quality metrics
• Gather and relay customer feedback

Requirements

• Competitive Salary Packages
• No BPO experience needed – we will train you
• Open to Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads
• 20% Night Differential
• Paid Training & Incentives
• 13th Month Pay
• Vacation Leave / Personal Time Off – Paid
• Anniversary Bonus
• Annual Performance Increase
• Work Onsite with a professional & supportive team

Working Location

On-site in Cebu. Note: If the position requires you to work overseas, please be vigilant and beware of fraud.

Please report any suspicious activity during your job search, such as withholding your ID or requiring a guarantee/collecting property.