Customer Service Agent - Fresh Grad | NO BPO Exp - Alorica Clark Site - Onsite

Alorica Philippines; Pampanga; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Performance Bonus

Paid Training

Anniversary Bonus

Vacation Leave – Paid

13th Month Pay

Job summary

A leading customer service company in Pampanga seeks applicants for a customer service position. Ideal for fresh graduates or those without BPO experience, the role involves answering inquiries and resolving customer complaints. Benefits include competitive salary, paid training, and performance bonuses. Join a supportive team for a fulfilling career.

Qualifications

• Strong work ethic and team player mentality.
• Willingness to learn and adapt quickly.

Responsibilities

• Answer customer inquiries via phone, email, or chat.
• Resolve complaints and provide effective solutions.
• Process orders, payments, and refunds.
• Assist with product and service support.
• Maintain accurate customer records in the system.

Skills

Problem-solving skills

Interpersonal skills

Customer service skills

Organizational skills

Technical skills

Education

High School Diploma or equivalent

Job description

Job Description

This role offers a range of benefits, including Performance Bonus, Anniversary Gifts, Annual Appraisal, Employee of the Month Award, Employee Recognition Program, and Incentives. Government-mandated benefits and insurance health and wellness programs, such as Health Insurance and HMO, are also provided. Additionally, the company offers Professional Development opportunities like Job Training, as well as Maternity & Paternity Leave, Sick Leave, Vacation Leave, and Volunteer Time Off.

Responsibilities

• Answer customer inquiries via phone, email, or chat.
• Resolve complaints and provide effective solutions.
• Process orders, payments, and refunds.
• Assist with product and service support.
• Maintain accurate customer records in the system.
• Communicate clearly and follow company guidelines.
• Coordinate with other teams for issue resolution.
• Meet performance and quality metrics.
• Gather and relay customer feedback.

Requirements & Benefits

• Competitive Salary Packages
• NO BPO experience needed – Will train you!
• Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads – YOU are welcome!
• 20% Night Differential
• Paid Training & Incentives
• 13th Month Pay
• Vacation Leave / Personal Time Off – Paid
• Anniversary Bonus
• Annual Performance Increase
• Work Onsite with a professional & supportive team

The ideal candidate should possess a strong work ethic, problem-solving skills, and be a team player with technical, interpersonal, customer service, people, and organizational skills.

Working Location

Please note that if the position requires working overseas, you should be vigilant and beware of potential fraud. Be cautious of employers who withhold your ID, require guarantees, or collect property during the job search process.