Customer Service Agent - Fresh Grad | NO BPO Exp - Alorica Cubao Site - Work Onsite

Alorica Philippines; Quezon City; On-site; PHP 167,000 - 290,000; Full time

Benefits offered by this job

Performance Bonus

Anniversary Gifts

Annual Appraisal

Employee of the Month Award

Health Insurance

Work Training

Paid Vacation Leave

Maternity & Paternity Leave

Job summary

A customer service company in Quezon City is seeking fresh graduates for on-site roles. The position involves answering customer inquiries and resolving complaints. Training is provided for candidates without prior BPO experience. Competitive salary packages and various benefits are offered, including bonuses and paid leaves.

Qualifications

• Open to fresh graduates, senior high school graduates, college undergraduates, and vocational graduates.
• No prior BPO experience needed as training will be provided.
• No BPO experience required – paid training provided.
• Must be able to communicate clearly and follow company guidelines.
• Willing to work onsite and meet performance and quality metrics.

Responsibilities

• Answer customer inquiries via phone, email, or chat.
• Resolve complaints and provide effective solutions.
• Assist with product and service support.
• Maintain accurate customer records in the system.
• Communicate clearly and follow company guidelines.
• Coordinate with other teams for issue resolution.
• Meet performance and quality metrics.
• Gather and relay customer feedback.

Job description

On-site - Quezon Fresh Graduate/Student High/Senior High School Full-time

Job Description

Answer customer inquiries via phone, email, or chat

Resolve complaints and provide effective solutions

Assist with product and service support

Maintain accurate customer records in the system

Communicate clearly and follow company guidelines

Coordinate with other teams for issue resolution

Meet performance and quality metrics

Gather and relay customer feedback

Responsibilities and Requirements

• Competitive Salary Packages
• No BPO experience needed – Will train you!
• Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads
• 20% Night Differential
• Paid Training & Incentives
• 13th Month Pay
• Vacation Leave / Personal Time Off – Paid
• Anniversary Bonus
• Annual Performance Increase
• Work Onsite with a professional & supportive team

Benefits

Performance Bonus, Anniversary Gifts, Annual Appraisal, Employee of the Month Award, Employee Recognition Program, Incentives

Health Insurance, HMO

Parking Space

Job Training

Maternity & Paternity Leave, Sick Leave, Vacation Leave, Volunteer Time Off

Working Location

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