Customer Service Agent - Fresh Grad | NO BPO Exp - Alorica Eton Centris Site - Onsite

Alorica Philippines; Quezon City; On-site; Full time

Benefits offered by this job

Competitive Salary Packages

Paid Training & Incentives

HMO & Government Benefits

Vacation Leave / Personal Time Off – Paid

Anniversary Bonus

Annual Performance Increase

20% Night Differential

Job summary

A leading customer service provider in Quezon City is hiring for a role involving customer inquiries, complaints resolution, and maintaining records. Applicants with no prior BPO experience are welcome; training will be provided. The job offers competitive salary packages, paid training, and government benefits, making it ideal for fresh graduates and undergraduates.

Qualifications

• NO BPO experience needed – Will train you!
• Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads.

Responsibilities

• Answer customer inquiries via phone, email, or chat.
• Resolve complaints and provide effective solutions.
• Process orders, payments, and refunds.
• Assist with product and service support.
• Maintain accurate customer records in the system.
• Communicate clearly and follow company guidelines.
• Coordinate with other teams for issue resolution.
• Meet performance and quality metrics.
• Gather and relay customer feedback.

Job description

Responsibilities

• Answer customer inquiries via phone, email, or chat.
• Resolve complaints and provide effective solutions.
• Process orders, payments, and refunds.
• Assist with product and service support.
• Maintain accurate customer records in the system.
• Communicate clearly and follow company guidelines.
• Coordinate with other teams for issue resolution.
• Meet performance and quality metrics.
• Gather and relay customer feedback.

Requirements & Benefits of ALORICA PH!

• Competitive Salary Packages
• NO BPO experience needed – Will train you!
• Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads – YOU are welcome!
• 20% Night Differential
• Paid Training & Incentives
• HMO & Government Benefits
• 13th Month Pay
• Vacation Leave / Personal Time Off – Paid
• Anniversary Bonus
• Annual Performance Increase
• Work Onsite with a professional & supportive team