Customer Service Agent (DIRECT HIRE/ FAST PROCESS)

Synlink Recruitment Outsourcing Co. Inc.; Muntinlupa; On-site; PHP 212,040 - 245,520; Full time

Benefits offered by this job

Benefits

Job summary

Synlink Recruitment Outsourcing Co. Inc. in Muntinlupa Alabang is hiring a Call Center Agent to support international clients with top-tier service. The role emphasizes customer-first approach and welcomes both experienced agents and entry-level applicants ready to kickstart their careers.

You will handle multi-channel inquiries, troubleshoot issues, and document interactions. This full-time night-shift position offers a compensation range of 19,000 to 22,000 PHP plus benefits.

Qualifications

• Experience in customer service or call center roles.
• Ability to communicate effectively across channels (phone, email, chat).
• Strong problem-solving and record-keeping skills.

Responsibilities

• Multi-Channel Support: Handle inbound and outbound calls, emails, and chats to assist clients with account management and technical troubleshooting.
• Critical Thinking: Listen to client concerns, diagnose the core issue, and provide effective solutions.
• Information Management: Maintain logs of all client interactions in the internal database.

Skills

Customer service

Multi-channel support

Troubleshooting

Job description

Job Title: Call Center Agent

• Work Location: Muntinlupa Alabang


• Job Type: Full-time


• Schedule: Shifting / Night Shifts


• Compensation: 19k - 22k + Benefits

Position Summary

We are expanding our operations and seeking goal-oriented, customer-first Customer Service Representatives. In this role, you will serve as the premier point of contact for our international clients, ensuring high-quality support and seamless issue resolution. We warmly welcome both experienced industry veterans and driven entry-level applicants ready to kickstart their careers.

Key Responsibilities

• Multi-Channel Support: Handle inbound and outbound calls, emails, and chats to assist clients with account management and technical troubleshooting.


• Critical Thinking: Listen intentionally to client concerns, diagnose the core issue, and execute effective solutions.


• Information Management: Maintain comprehensive and precise logs of all client interactions within our internal database.