Customer Service Agent - Alabang

ibex; Muntinlupa; On-site; PHP 201,000 - 290,000; Full time

Job summary

ibex in the Philippines is seeking a Customer Service Representative to handle inbound calls, assess needs, and guide customers toward effective solutions. You will use strong communication and problem‑solving skills to resolve issues while maintaining a friendly, professional demeanor.

The role requires a minimum of a high school diploma (or two years in college) and a willingness to work night shifts. A team‑oriented, detail‑driven attitude is essential to meet campaign goals and uphold

Qualifications

• For candidates with call center experience, at least a high school graduate with 6 months call center exposure.
• For candidates without call center experience, finish at least two years in college.
• Willing to work during night shift with shifting schedules.
• Responsible for own learning, development and achievement.
• Team player with strong integrity and attention to detail.
• Strong command of the English language.

Responsibilities

• Manage incoming calls from customers.
• Assess customer's needs and guide the customer accordingly.
• Use customer service and critical thinking skills to resolve issues.
• Maintain acceptable call lengths while remaining friendly and helpful.
• Maintain productivity and quality standards.
• Escalate issues appropriately and promptly.
• Provide timely, accurate and professional service and uphold the company's image.
• Demonstrate knowledge of departmental resources and procedures.
• Aim to reach campaign goals.
• All other duties as assigned.

Skills

Strong English

Team player

Integrity

Attention to detail

Willing to work night shift

Education

High school diploma

Two years in college

Job description

This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig

Responsibilities

• Manage incoming calls from customers.
• Assess customer's needs and guide the customer accordingly.
• Use customer service and critical thinking skills to resolve the customers issues and ease their concerns.
• Maintain acceptable call lengths while remaining friendly, informative and helpful.
• Maintain productivity and quality standards.
• Demonstrate appropriate sense of urgency for customer responses.
• Escalate customer issues appropriately and correctly.
• Demonstrate timely accurate and professional customer service. Maintains a positive and professional demeanor and portrays the company in a positive light.
• Demonstrate knowledge and use of departmental resources, policies and procedures.
• Reach campaign goals
• All other duties as assigned.

Qualifications

• For Candidates with Call Center Experience must be at least high school graduate with 6 months call center experience
• For Candidates without Call Center Experience, they must finish at least two years in college
• Willing to work during night shift with shifting schedule
• Responsible for own learning, development and achievement
• Team player with strong integrity
• Resourceful and has strong attention to detail
• Strong command of the English language