Customer Service Agent (B2B)

3o-BPO Incorporated; Manila; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Health Insurance

Company Social Events

Job summary

A customer service provider in Manila is seeking a Customer Service Representative to support B2B clients. The role involves handling inquiries via phone, email, and chat, ensuring customer satisfaction and documenting cases. Candidates should have experience in customer service, preferably in B2B, and possess good communication skills. The position offers health insurance and opportunities for company social events.

Qualifications

• Experience in customer service, preferably in B2B and/or e-commerce.
• Ability to communicate clearly and professionally.
• Basic understanding of business needs.
• Good computer skills and experience with CRM and support systems.
• Preferably with experience in or interest in electronics.

Responsibilities

• Handle inquiries and cases from B2B and B2C customers.
• Provide support regarding products, deliveries, and contracts.
• Document cases in the CRM system.
• Proactively communicate with customers to ensure high customer satisfaction.
• Identify and forward potential business opportunities in collaboration with relevant teams.

Skills

Customer service experience

Clear communication

Basic understanding of business needs

Good computer skills

Interest in electronics

Education

High school diploma

Tools

CRM platforms

Job description

On-site - Manila 1-3 Yrs Exp High/Senior High School Full-time

Job Description

We are seeking an engaged and solutions-oriented Customer Service Representative with a focus on B2B customers. You will be our primary contact point for corporate clients and contribute to a professional, fast, and value-driven customer experience throughout the customer journey. Experience, interest, or work in tech or technical support is advantageous.

Responsibilities

• Handle incoming inquiries and cases from B2B and B2C customers via phone, email, and chat.
• Provide professional support and guidance regarding products, deliveries, and contracts.
• Document cases and update customer information in our CRM system.
• Proactively communicate with customers to ensure high customer satisfaction.
• Identify and forward potential business opportunities in collaboration with relevant teams.

Qualifications

• Experience in customer service, preferably within B2B and/or e-commerce fields.
• Able to communicate clearly and professionally.
• Basic understanding of business needs and how to interpret different business contexts.
• Good computer skills and experience with CRM and support systems.
• Preferably with experience in or interest in electronics.

Government Mandated Benefits

Health Insurance

Others

Company Social Events

Working Location

2nd floor, 3o-BPO Incorporated. 1017 San Andres St, San Andres Bukid, Manila, Metro Manila, Philippines