Call Center Agent

Dynamic Talent Solutions; Taguig; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Commission

Performance Bonus

Health Insurance

Work from Home

Job summary

A leading talent solutions provider in Taguig seeks a motivated customer service professional to handle overdue payment collections. You will contact customers through various platforms, negotiate payment plans, and document interactions meticulously. Essential qualifications include 1-3 years of experience and a High School diploma. The position offers competitive commission and bonuses, health insurance, and flexible work-from-home options. Join a dynamic team focused on achieving collection targets while ensuring customer satisfaction.

Qualifications

• 1-3 years of experience in customer service or collections.
• Strong communication skills, both verbal and written.
• Ability to negotiate payment plans and resolve customer concerns.
• Full-time employment.

Responsibilities

• Contact customers for overdue payments via phone and email.
• Negotiate acceptable payment plans.
• Document customer interactions and updates.
• Negotiate and arrange acceptable payment plans in accordance with company guidelines.
• Document all customer interactions, payment commitments, and account updates in the system.
• Escalate complex issues to supervisors or related departments when necessary.
• Follow compliance requirements, data privacy rules, and company collection policies.
• Meet daily, weekly, and monthly collection targets and performance metrics.
• Provide accurate information to customers regarding their account history, fees, and payment options.
• Collaborate with team members to ensure consistent and effective collection strategies.

Education

High/Senior High School

Job description

On-site - Taguig 1-3 Yrs Exp High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Commission, Performance Bonus, Employee Recognition Program, Incentives

Government Mandated Benefits

13th Month Pay, Paid Holidays

Insurance Health & Wellness

Health Insurance, HMO

Work-Life Balance

Work from Home

Key Responsibilities:

• Contact customers via phone, email, or messaging platforms to follow up on overdue payments.
• Provide courteous and professional customer service while discussing account status and payment obligations.
• Investigate and resolve billing issues, discrepancies, or customer concerns.
• Negotiate and arrange acceptable payment plans in accordance with company guidelines.
• Document all customer interactions, payment commitments, and account updates in the system.
• Escalate complex issues to supervisors or related departments when necessary.
• Follow compliance requirements, data privacy rules, and company collection policies.
• Meet daily, weekly, and monthly collection targets and performance metrics.
• Provide accurate information to customers regarding their account history, fees, and payment options.
• Collaborate with team members to ensure consistent and effective collection strategies.