Call Center Agent

JetSon Manpower Agency; Taguig; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

Life Insurance

Health Maintenance Organization (HMO)

Job summary

A recruitment agency is looking for customer service representatives for on-site work in Taguig. The role involves managing calls and customer inquiries, resolving complaints, and providing accurate product information. Suitable for candidates with a High School Diploma or equivalent, the position is open to all experience levels. Strong communication, interpersonal skills, and a patience are essential to thrive in this flexible work environment, which includes evenings and weekends.

Qualifications

• Educational qualification: High School Diploma or equivalent.
• Open to all experience levels, including those without BPO experience.
• Strong communication and interpersonal skills are required.
• Qualities and traits: Patience and empathy towards customers.
• Working conditions: Flexible hours including evenings and weekends.

Responsibilities

• Manage incoming calls and customer inquiries efficiently.
• Provide accurate information about products and services.
• Resolve customer complaints and issues in a timely manner.
• Maintain detailed records of customer interactions.
• Collaborate with team members to improve service quality.

Skills

Strong communication skills

Interpersonal skills

Ability to work in a fast-paced environment

Patience

Empathy towards customers

Education

High School Diploma or equivalent

Job description

On-site - Taguig No Exp Required High/Senior High School Full-time

Employee Recognition and Rewards

Performance Bonus, Incentives

Insurance Health & Wellness

Life Insurance, HMO

Description

• Manage incoming calls and customer inquiries efficiently.
• Provide accurate information about products and services.
• Resolve customer complaints and issues in a timely manner.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service quality.

Requirements

• Educational Qualifications:High School Diploma or equivalent.
• Experience Level:Open to all segments. With or without BPO experience.
• Skills and Competencies:Strong communication and interpersonal skills.
• Qualities and Traits:Patience and empathy towards customers.
• Responsibilities and Duties:Ability to work in a fast-paced environment.
• Working Conditions:Must be available to work flexible hours, including evenings and weekends.