Pre-Sales Customer Service Representative

JetSon Manpower Agency; Taguig; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Performance Bonus

Life Insurance

HMO

Government mandated benefits

Job summary

A local manpower agency in Taguig is seeking candidates for an onsite position requiring at least a high school graduate with a minimum of 1 year of sales or upselling experience. Candidates should be willing to work on a shifting schedule and be prepared to manage customer calls, solve problems, and build rapport with clients to ensure satisfaction. This full-time role offers government-mandated benefits including health insurance and a performance bonus.

Qualifications

• At least a high school graduate.
• Willing to work on a shifting schedule.
• Must be willing to work onsite.
• At least 1 year of sales/upselling experience.

Responsibilities

• Manage incoming calls and direct them appropriately.
• Diagnose issues and answer questions.
• Build rapport with customers for satisfaction.
• Document customer interactions in CRM systems.

Skills

Sales/upselling experience

Customer engagement

Problem-solving

Education

High School graduate

Job description

JetSon Manpower Agency – On-site, Taguig. 1-3 Yrs Exp, High/Senior High School, Full-time

Job Description

Government Mandated Benefits

Insurance Health & Wellness

Life Insurance, HMO

Benefits

• Performance Bonus
• Life Insurance, HMO
• Government mandated benefits

Qualifications

• Must be at least high school graduate
• Willing to work on shifting schedule
• Must be willing to work onsite
• Must have at least 1 yr sales/upselling experience

Responsibilities

• Answering and Routing Calls: Agents manage incoming calls by greeting customers and directing them to the appropriate departments using advanced call routing systems.
• Problem Solving: They diagnose issues, answer product or service questions, and provide solutions in real time.
• Customer Engagement: Beyond mere call handling, agents build rapport with customers, ensuring a personalized experience that enhances satisfaction.
• Documentation: They document customer interactions in CRM systems, ensuring every detail is logged for follow-up and future reference.

Working Location

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• collects illicit benefits,
• or other illegal situations.