Customer Service Agent

Dempsey Resource Management Inc.; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Performance Bonus

Government Mandated Benefits

Job summary

Dempsey Resource Management Inc. is seeking a Customer Service Representative for on-site work in Quezon City. The ideal candidate will have a diploma and 1-3 years of experience in customer service or a call center environment. Responsibilities include providing exceptional service via phone, email, and chat, handling inquiries, and maintaining accurate records. The position offers a performance bonus and government-mandated benefits.

Qualifications

• 1-3 years in customer service or call center experience.
• Customer-focused mindset and calm under pressure.
• Technical proficiency and team collaboration.

Responsibilities

• Provide exceptional customer service to clients via phone, email, and chat.
• Handle customer inquiries and resolve issues efficiently.
• Document customer interactions and maintain accurate records.

Skills

Strong communication

Problem-solving

Organizational skills

Time-management skills

Education

Diploma in a relevant field

Job description

Job Description

On-site - Quezon City 1-3 Yrs Exp Diploma Full-time

Employee Recognition and Rewards

Performance Bonus

Government Mandated Benefits

Description

• Provide exceptional customer service to clients via phone, email, and chat.
• Handle customer inquiries and resolve issues efficiently while maintaining a positive disposition.
• Document customer interactions and maintain accurate records in the call center system.
• Collaborate with team members to improve service processes and customer satisfaction.
• Stay informed about product updates and company policies to effectively assist customers.

Requirements

• Educational Qualifications: Diploma in a relevant field
• Experience Level: 1-3 years in customer service or call center
• Skills and Competencies: Strong communication, problem‑solving, organizational and time‑management skills
• Qualities and Traits: Customer‑focused mindset, calm under pressure, team collaboration, technical proficiency