Customer Service Agent

Synlink Recruitment Outsourcing Co. Inc.; Misamis Oriental; On-site; PHP 223,200 - 334,800; Full time

Job summary

Synlink Recruitment Outsourcing Co. Inc. is looking for a customer service representative in Misamis Oriental, Philippines. The role involves assisting customers with inquiries, managing complaints, and maintaining interaction records. Candidates should possess strong communication and interpersonal skills, a high school diploma, and up to 2 years of experience in customer service is preferred. The company values patience, empathy, and a customer-focused attitude.

Qualifications

• 0–2 years of experience in customer service preferred.
• Ability to handle multiple tasks and adapt to changing situations.

Responsibilities

• Assist customers with inquiries and provide timely solutions.
• Manage customer complaints and ensure follow-up actions are taken.
• Maintain accurate records of customer interactions.
• Collaborate with team members to enhance customer service processes.
• Stay updated on product knowledge to provide accurate information to customers.

Skills

Strong communication skills

Interpersonal skills

Patience

Empathy

Customer-focused attitude

Education

High School Diploma or equivalent

Job description

Job Responsibilities

• Assist customers with inquiries and provide timely solutions.
• Manage customer complaints and ensure follow-up actions are taken.
• Maintain accurate records of customer interactions.
• Collaborate with team members to enhance customer service processes.
• Stay updated on product knowledge to provide accurate information to customers.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years of experience in customer service preferred
• Skills and Competencies: Strong communication and interpersonal skills
• Qualities and Traits: Patience, empathy, and a customer-focused attitude
• Responsibilities and Duties: Ability to handle multiple tasks and adapt to changing situations