Customer Service Agent

Recruitify_HR; Quezon City; On-site; PHP 279,000 - 402,000; Full time

Job summary

Recruitify_HR is seeking a customer service professional in Quezon City to handle inquiries, manage accounts, and resolve issues to boost customer satisfaction. The role is based in the Philippines and offers an opportunity to work with a dynamic team.

The ideal candidate has a bachelor’s degree, 1–3 years in customer service, strong communication skills, and a proactive, collaborative mindset. You will maintain customer records and collaborate across departments.

Qualifications

• 1–3 years of experience in customer service.
• Strong customer service and interpersonal skills.
• Effective problem-solving capabilities.
• Experience in account management.
• Ability to work collaboratively in a team environment.
• Excellent verbal and written communication skills.

Responsibilities

• Handle customer inquiries and provide effective solutions to enhance customer satisfaction.
• Manage customer accounts and ensure that account information is up to date.
• Resolve customer complaints through active listening and problem-solving techniques.
• Collaborate with other departments to improve overall service quality.
• Maintain and update customer records in the company database.

Skills

Customer service

Interpersonal skills

Problem solving

Account management

Education

Bachelor’s degree in relevant field

Job description

• Handle customer inquiries and provide effective solutions to enhance customer satisfaction.
• Manage customer accounts and ensure that account information is up to date.
• Resolve customer complaints through active listening and problem-solving techniques.
• Collaborate with other departments to improve overall service quality.
• Maintain and update customer records in the company database.

Description

• Handle customer inquiries and provide effective solutions to enhance customer satisfaction.
• Manage customer accounts and ensure that account information is up to date.
• Resolve customer complaints through active listening and problem-solving techniques.
• Collaborate with other departments to improve overall service quality.
• Maintain and update customer records in the company database.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field.
• Experience Level: 1–3 years of experience in customer service.
• Skills and Competencies: Strong customer service and interpersonal skills.
• Skills and Competencies: Effective problem-solving capabilities.
• Skills and Competencies: Experience in account management.
• Qualities and Traits: Ability to work collaboratively in a team environment.
• Qualities and Traits: Excellent verbal and written communication skills.