Customer Service Agent

Westlake Total Solutions

Pasay

On-site

PHP 201,000 - 290,000

Full time

14 days+

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Benefits offered by this job

Health Insurance

Government Mandated Benefits

Job summary

A logistics company is seeking OFFICE STAFF (Customer Service Assistants) for their Pasay location. This role involves handling administrative tasks, monitoring shipments, and ensuring accurate invoicing. Fresh graduates who are eager to learn are encouraged to apply. Strong customer service skills and a bachelor's degree are required. The position offers a full-time commitment with on-site work in Metro Manila.

Qualifications

Fast and proficient typist with strong verbal and written communication skills.
Excellent customer service skills required.
Willingness to learn and adaptability.
Excellent customer service abilities.

Responsibilities

Handle administrative and purchasing duties efficiently.
Monitor shipment pre-alerts and import documents closely.
Collaborate with vendors for customs processing.
Prepare and dispatch finalized billing invoices to customers.
Weekly monitoring of ad-hoc charges and AR collections for consignees.
Collaborate with brokers and transport team for customs processing.
Ensure billing accuracy and timely payment processing.

Skills

Customer Service

Problem Solving

Strong Work Ethic

Interpersonal Skills

Technical Skills

Education

Bachelor's degree in any field, preferably Customs Administration

Preferably Customs Administration

Job description

On-site - Pasay Fresh Graduate/Student Diploma Full-time

Job Description

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

WESTLAKE TOTAL SOLUTIONS INC. are looking for OFFICE STAFF (Customer Service Assistants) to work in our Pasay location and to handle administrative and purchasing duties.

Closed monitoring of shipment pre-alerts and post-advice from Origin Offices and arrival schedules and details from Shipping Lines.
Collating and validating import documents for Carrier’s and Customs’ release (DO release)
Preparation Time: 20 mins/shipment
Capturing of cost per shipment at the same time.
Cost Capturing: 15 mins/shipment
Timely and accurate capturing of cost per HBL at the same time.
Cost Capturing: 15 mins/HBL (incl. checking if captured cost/s are tally with provided carrier billing invoices or agreed Carrier Rate Offer – CRO, uploading of carrier billing invoices per JO in OCS, printing of carrier billing invoices for approval and payment processing by local FINCON)
Weekly verifying and monitoring of ad-hoc charges from shipping lines (if any).
Send request to OPSC to create new billing invoices to be billed to consignees.
Capturing of ad-hoc costs for approval and payment processing by local FINCON
Weekly monitoring of weekly AR collections for consignees.
Closed monitoring of shipment pre-alerts from customers and arrival schedules and details from Shipping Lines and Forwarders.
Collating and validating of import documents for Carrier’s and Customs’ releasing.
Preparation Time: 40 mins/shipment
Collaboration with vendors (Brokers and Transport Team for Customs processing and cargo delivery.
Sending/Dispatching of accurate and complete finalized billing invoices to customers.
Based on Customer’s KPI and SOP.
Weekly monitoring of weekly AR collections for consignees.
Timely and accurate capturing of cost per shipment at the same time.
Cost Capturing: 15 mins/shipment (incl. checking if captured cost/s are tally with provided vendor billing invoices or agreed Vendor Rate Contract, uploading of vendor billing invoices per SVO in DCS, printing of vendor billing invoices for approval and payment processing by local FINCON)
Bachelor's degree in any field, preferably Customs Administration.
Fast and proficient typist
Strong verbal and written communication skills; excellent customer service skills