Customer Service Representative

SMCS Outsourcing; Pampanga; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Employee Recognition

Incentives

13th Month Pay

HMO

Company Equipment

Well-Stocked Pantry

Job Training

Professional Development

Flexible Hours

Work from Home

Job summary

SMCS Outsourcing is seeking a Customer Service Representative in the Philippines, Pampanga. You will provide exceptional customer service, maintain product knowledge, document interactions, and collaborate with the team to improve service quality.

Ideal candidates have excellent written and verbal communication, strong problem-solving skills, and a customer-oriented mindset; you will navigate a fast-paced environment with a focus on satisfaction and process improvement.

Qualifications

• Excellent communication skills, both verbal and written.
• Problem-solving skills and the ability to handle difficult situations with professionalism.
• Strong team player who is adaptable and willing to learn new processes.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues in a timely manner.
• Maintain comprehensive knowledge of company products and services to assist customers effectively.
• Document and track customer interactions and feedback to improve service quality.
• Collaborate with team members to enhance customer satisfaction and streamline processes.
• Utilize customer relationship management (CRM) software to manage customer accounts and follow up on leads.

Skills

verbal communication

written communication

problem solving

Job description

Job Description

Employee Recognition and Rewards

Employee Recognition Program, Incentives

Government Mandated Benefits

13th Month Pay

Insurance Health & Wellness

HMO

Company Equipment, Well-Stocked Pantry

Professional Development

Job Training, Professional Development

Work-Life Balance

Flexible Hours, Work from Home

Description

• Provide exceptional customer service by addressing inquiries and resolving issues in a timely manner.
• Maintain comprehensive knowledge of company products and services to assist customers effectively.
• Document and track customer interactions and feedback to improve service quality.
• Collaborate with team members to enhance customer satisfaction and streamline processes.
• Utilize customer relationship management (CRM) software to manage customer accounts and follow up on leads.

Requirements

• Job Title: Customer Service Representative
• Job Function: Customer Service
• Responsibilities and Duties: Ability to manage multiple customer requests efficiently while maintaining high service standards.
• Working Conditions: Comfortable navigating a fast-paced work environment with a focus on customer satisfaction.
• Qualities and Traits: Excellent communication skills, both verbal and written, with a strong customer-oriented mindset.
• Qualities and Traits: Problem-solving skills and the ability to handle difficult situations with professionalism.
• Qualities and Traits: Strong team player who is adaptable and willing to learn new processes.

HR Manager SMCS Outsourcing

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