After Sales Customer Service Representative

Gratitude Philippines; Angeles; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A customer service company located in Angeles, Pampanga is seeking a dedicated individual to provide exceptional after-sales support. The ideal candidate should have a Bachelor’s degree and 1-3 years of experience in an international voice account within the BPO sector. Responsibilities include assisting customers with queries and managing service requests. Strong English proficiency, effective scheduling abilities, and problem-solving skills are essential. This role offers opportunities to grow in a dynamic environment.

Qualifications

• 1-3 years in international voice account in BPO sector.
• Ability to manage multiple customer interactions simultaneously.
• Excellent communication skills, empathy, and a customer-first mindset.

Responsibilities

• Provide exceptional after-sales support to customers through various channels.
• Assist customers with product inquiries, concerns, and service requests.
• Manage customer scheduling and ensure timely follow-up on service issues.
• Analyze customer problems and provide effective solutions promptly.
• Maintain accurate records of customer interactions and feedback.

Skills

Proficiency in English language

Strong customer service skills

Effective scheduling abilities

Problem-solving skills

Education

Bachelor’s degree in a relevant field

Job description

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Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

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Description

• Provide exceptional after-sales support to customers through various channels.
• Assist customers with product inquiries, concerns, and service requests.
• Manage customer scheduling and ensure timely follow-up on service issues.
• Analyze customer problems and provide effective solutions promptly.
• Maintain accurate records of customer interactions and feedback.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field
• Experience Level: 1-3 years in international voice account in bpo sector
• Skills and Competencies: Proficiency in English language, strong customer service skills, effective scheduling abilities, and problem-solving skills
• Responsibilities and Duties: Ability to manage multiple customer interactions simultaneously and prioritize tasks effectively
• Qualities and Traits: Excellent communication skills, empathy, and a customer-first mindset

English Language Customer Service Scheduling Problem Solving

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