Customer Service Agent

Recruitify_HR; Metro Manila; Hybrid; PHP 201,000 - 268,000; Full time

Job summary

Recruitify HR in the Philippines is seeking a junior customer support representative to assist customers via phone, email, and chat, providing accurate information about products and services.

You'll resolve complaints, schedule appointments, and maintain records, while participating in team meetings to discuss challenges and solutions. Office-based with possible remote work options, ideal for recent graduates with strong English and teamwork.

Qualifications

• Educational qualifications: High School Diploma or equivalent.
• Experience: Junior (0-2 years).
• Proficient in English language and exceptional customer service skills.
• Scheduling proficiency and strong problem-solving abilities.
• Ability to work in a team-oriented environment.

Responsibilities

• Assist customers with inquiries via phone, email, and chat channels.
• Provide accurate information regarding products and services offered.
• Resolve customer complaints and issues efficiently.
• Schedule appointments and maintain records of customer interactions.
• Participate in team meetings to discuss common challenges and solutions.

Skills

English proficiency

Customer service

Scheduling

Problem-solving

Education

High School Diploma or equivalent

Job description

• Assist customers with inquiries via phone, email, and chat channels.
• Provide accurate information regarding products and services offered.
• Resolve customer complaints and issues efficiently.
• Schedule appointments and maintain records of customer interactions.
• Participate in team meetings to discuss common challenges and solutions.

Description

• Assist customers with inquiries via phone, email, and chat channels.
• Provide accurate information regarding products and services offered.
• Resolve customer complaints and issues efficiently.
• Schedule appointments and maintain records of customer interactions.
• Participate in team meetings to discuss common challenges and solutions.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: Junior (0-2 years).
• Skills and Competencies: Proficient in English Language, Exceptional Customer Service skills, Scheduling proficiency, Strong Problem-Solving abilities.
• Qualities and Traits: Excellent communication skills, Empathetic attitude, Ability to work in a team-oriented environment.
• Working Conditions: Office setting with the possibility of remote work options.