Customer Service Agent

Synlink Recruitment Outsourcing Co. Inc.; Negros Occidental; Vor Ort; PHP 223.200 - 334.800; Vollzeit

Zusammenfassung

Synlink Recruitment Outsourcing Co. Inc. is looking for a Customer Service Representative in Negros Occidental, Philippines. The role requires assisting customers with inquiries, managing complaints, and maintaining accurate records of interactions. The ideal candidate will have a High School Diploma and 0-2 years of experience in customer service, with strong communication and interpersonal skills and a customer-focused attitude. Join a collaborative team to enhance service processes.

Qualifikationen

• Strong communication and interpersonal skills.
• 0–2 years of experience in customer service preferred.
• Ability to handle multiple tasks and adapt to changing situations.

Aufgaben

• Assist customers with inquiries and provide timely solutions.
• Manage customer complaints and ensure follow-up actions are taken.
• Maintain accurate records of customer interactions.
• Collaborate with team members to enhance customer service processes.
• Stay updated on product knowledge to provide accurate information to customers.

Kenntnisse

Strong communication skills

Interpersonal skills

Customer-focused attitude

Patience

Empathy

Ausbildung

High School Diploma or equivalent

Jobbeschreibung

Job Responsibilities

• Assist customers with inquiries and provide timely solutions.
• Manage customer complaints and ensure follow-up actions are taken.
• Maintain accurate records of customer interactions.
• Collaborate with team members to enhance customer service processes.
• Stay updated on product knowledge to provide accurate information to customers.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years of experience in customer service preferred
• Skills and Competencies: Strong communication and interpersonal skills
• Qualities and Traits: Patience, empathy, and a customer-focused attitude
• Responsibilities and Duties: Ability to handle multiple tasks and adapt to changing situations