Customer Service Agent

Recruitify_HR; Metro Manila; Hybrid; PHP 223,200 - 357,120; Full time

Benefits offered by this job

Remote work options

Job summary

Recruitify_HR is seeking a Junior Customer Support Associate in Metro Manila to join our in-house team with potential remote work options. You will handle inquiries via phone, email, and chat, and provide accurate information about products and services to help customers resolve questions promptly.

The role requires a high school diploma, about 2 years of experience in customer service, strong English communication, empathy, and the ability to work well in a team.

Qualifications

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: Junior with 2 years.
• Skills: English proficiency, exceptional customer service, scheduling, problem-solving.
• Qualities: communication, empathy, teamwork.

Responsibilities

• Assist customers with inquiries via phone, email, and chat channels.
• Provide accurate information regarding products and services offered.
• Resolve customer complaints and issues efficiently.
• Schedule appointments and maintain records of customer interactions.
• Participate in team meetings to discuss common challenges and solutions.

Skills

Customer service

English proficiency

Scheduling

Problem solving

Teamwork

Education

High School Diploma

Job description

Description

• Assist customers with inquiries via phone, email, and chat channels.
• Provide accurate information regarding products and services offered.
• Resolve customer complaints and issues efficiently.
• Schedule appointments and maintain records of customer interactions.
• Participate in team meetings to discuss common challenges and solutions.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: Junior (02 years).
• Skills and Competencies: Proficient in English Language, Exceptional Customer Service skills, Scheduling proficiency, Strong Problem-Solving abilities.
• Qualities and Traits: Excellent communication skills, Empathetic attitude, Ability to work in a team-oriented environment.
• Working Conditions: Office setting with the possibility of remote work options.