Customer Service Agent

Synlink Recruitment Outsourcing Co. Inc.; Bacolod; On-site; PHP 279,000 - 334,800; Full time

Job summary

A prominent recruitment firm in Bacolod, Philippines, is seeking candidates for a customer service role. The position requires a High School Diploma, along with 0-2 years of experience in customer service. Responsibilities include assisting customers, managing complaints, and maintaining high service standards. Ideal candidates should have strong proficiency in English and excellent interpersonal skills. This role offers an opportunity to develop a customer service career within a supportive team environment.

Qualifications

• 0-2 years of experience in customer service roles.
• Ability to document interactions in a CRM system.
• Positive attitude and willingness to learn.

Responsibilities

• Assist customers with inquiries and provide timely solutions.
• Manage and resolve customer complaints effectively.
• Maintain high customer service standards.

Skills

Proficiency in English Language

Strong customer service orientation

Excellent interpersonal skills

Education

High School Diploma or equivalent

Job description

Description

• Assist customers with inquiries and provide timely solutions to their issues.
• Manage and resolve customer complaints effectively and professionally.
• Maintain a high level of customer service standards at all times.
• Document interactions and feedback in the customer relationship management system.
• Collaborate with team members to enhance customer service practices.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Proficiency in English Language
• Skills and Competencies: Strong customer service orientation
• Skills and Competencies: Excellent interpersonal skills and discretion
• Qualities and Traits: Positive attitude and willingness to learn