Customer Service Agent

Gratitude Philippines; Iloilo City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A customer service company is seeking a dedicated representative in Iloilo City to provide exceptional support via phone, email, and chat. The role requires a Bachelor's degree and 1–3 years of customer service experience. Candidates must possess strong communication skills, be patient and empathetic, and effectively manage customer inquiries. This position promotes collaboration and continued learning to enhance service delivery.

Qualifications

• 1–3 years of experience in customer service.
• Patient, empathetic, and able to handle stressful situations.

Responsibilities

• Provide exceptional customer service support via phone, email, and chat.
• Resolve customer inquiries and issues efficiently and effectively.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery.
• Participate in training sessions to enhance product knowledge and customer service skills.

Skills

Strong communication skills

Interpersonal skills

Customer service software proficiency

Education

Bachelor’s degree in a relevant field

Job description

Description

• Provide exceptional customer service support via phone, email, and chat.
• Resolve customer inquiries and issues efficiently and effectively.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery.
• Participate in training sessions to enhance product knowledge and customer service skills.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field.
• Experience Level: 1–3 years of experience in customer service.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Proficiency in using customer service software and tools.
• Qualities and Traits: Patient, empathetic, and able to handle stressful situations gracefully.