Customer Service Agent

Neksjob Philippines; Ilocos Norte; On-site; PHP 200,880 - 279,000; Full time

Job summary

A customer service solutions provider in Ilocos Norte is seeking individuals to handle inbound customer calls. The position does not require prior call center experience, and training will be provided. Candidates should have a high school diploma or equivalent, with strong communication skills in English. The role involves assisting customers with inquiries and ensuring satisfaction. Willingness to work on a shifting schedule, including weekends, is required.

Qualifications

• No prior call center experience required — we will train you!
• High school diploma or equivalent required.
• Excellent verbal and written communication skills in English.
• Strong listening skills with the ability to understand customer concerns.
• Friendly, patient, and empathetic attitude.
• Ability to work in a fast-paced environment.

Responsibilities

• Handle inbound customer calls with professionalism.
• Assist customers with various questions including account issues.
• Document customer interactions using internal CRM system.
• Maintain high level of customer satisfaction by resolving issues.

Job description

Job Description

• Handle inbound customer calls with professionalism and courtesy.
• Assist customers with a variety of questions, including product inquiries, account issues, and billing concerns.
• Provide accurate information and solutions to meet customer needs.
• Document and track customer interactions using our internal CRM system.
• Maintain a high level of customer satisfaction by resolving issues promptly and effectively.
• Follow scripts and guidelines to ensure consistent service delivery.
• Participate in training and development to improve skills and knowledge.
• Meet or exceed performance targets for call quality, resolution time, and customer satisfaction.
• No prior call center experience required — we will train you!
• High school diploma or equivalent (Some positions may require higher educational requirements depending on location).
• Excellent verbal and written communication skills in English (or [other required language]).
• Strong listening skills with the ability to understand customer concerns and provide effective solutions.
• Friendly, patient, and empathetic attitude.
• Ability to work in a fast-paced environment and handle multiple tasks at once.
• Willingness to work on a shifting schedule, including weekends and holidays if required.

Qualifications

• As listed above in the Job Description.

Working Location

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