Call Center Agent

IBEX; Davao del Sur; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service company in Davao del Sur is seeking a Customer Support Representative to address and resolve customer inquiries and issues. The ideal candidate will possess problem-solving skills and a positive attitude. While prior experience in customer service is preferred, it is not mandatory. This role requires adaptability and patience in managing difficult customers.

Qualifications

• Prior experience in customer service or call center operations is preferred but not mandatory.
• Patience, adaptability, and resilience in handling difficult customers.
• Team player with a positive attitude.

Responsibilities

• Address and resolve customer questions, complaints, or issues.
• Provide accurate information about products, services, or policies.
• Identify customer needs and offer effective solutions or escalate as necessary.

Skills

Customer service experience

Problem solving

Team player

Adaptability

Patience

Job description

Job Description

• Customer Support: Address and resolve customer questions, complaints, or issues.
• Information Handling: Provide accurate information about products, services, or policies.
• Problem Solving: Identify customer needs and offer effective solutions or escalate as necessary.
• Prior experience in customer service or call center operations is preferred but not mandatory.
• Patience, adaptability, and resilience in handling difficult customers.
• Team player with a positive attitude.

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