Customer Service Agent

Synlink Recruitment Outsourcing Co. Inc.; Cebu City; Sur place; PHP 223 200 - 334 800; Plein temps

Résumé du poste

A recruitment outsourcing company is looking for a customer service representative to assist clients with inquiries and provide accurate information about products and services. Responsibilities include handling complaints, maintaining records, and collaborating with a team. Candidates should have a high school diploma and possess strong customer service skills, problem-solving abilities, and excellent communication skills. This is a full-time on-site position located in Cebu City.

Qualifications

• High School Diploma or equivalent required.
• 0–2 years of experience in customer service is acceptable.
• Ability to communicate effectively and professionally with customers.

Responsabilités

• Assist customers with inquiries and provide accurate information regarding products and services.
• Handle customer complaints effectively to ensure satisfactory resolution.
• Maintain a professional demeanor while communicating with customers.
• Document customer interactions and keep records accurately.
• Collaborate with team members to improve service processes and enhance customer experience.

Connaissances

Strong customer service skills

Problem-solving abilities

Discretion

Proficiency in the English language

Excellent communication skills

Patience

Positive attitude toward customers

Formation

High School Diploma or equivalent

Description du poste

Synlink Recruitment Outsourcing Co. Inc.

On-site - Cebu, No Exp Required, High/Senior High School, Full-time

Description

• Assist customers with inquiries and provide accurate information regarding products and services.
• Handle customer complaints effectively and ensure satisfactory resolution.
• Maintain a professional and courteous demeanor while communicating with customers.
• Document customer interactions and keep records accurately.
• Collaborate with team members to improve service processes and enhance customer experience.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Strong customer service skills, problem‑solving abilities, discretion, and proficiency in the English language.
• Qualities and Traits: Excellent communication skills, patience, and a positive attitude toward customers.
• Responsibilities and Duties: Ability to multitask and work in a fast‑paced environment.

HR Manager Synlink Recruitment Outsourcing Co. Inc.

Working Location

Teleperformance. G/F, Tower Cebu IT Park, I. Villa St, Apas, Brgy Apas, Cebu City, 6000 Cebu, Philippines