Customer Service Agent

Synlink Recruitment Outsourcing Co. Inc.; Cebu City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A recruitment outsourcing company is looking for a customer service representative to assist clients with inquiries and provide accurate information about products and services. Responsibilities include handling complaints, maintaining records, and collaborating with a team. Candidates should have a high school diploma and possess strong customer service skills, problem-solving abilities, and excellent communication skills. This is a full-time on-site position located in Cebu City.

Qualifications

• High School Diploma or equivalent required.
• 0–2 years of experience in customer service is acceptable.
• Ability to communicate effectively and professionally with customers.

Responsibilities

• Assist customers with inquiries and provide accurate information regarding products and services.
• Handle customer complaints effectively to ensure satisfactory resolution.
• Maintain a professional demeanor while communicating with customers.
• Document customer interactions and keep records accurately.
• Collaborate with team members to improve service processes and enhance customer experience.

Skills

Strong customer service skills

Problem-solving abilities

Discretion

Proficiency in the English language

Excellent communication skills

Patience

Positive attitude toward customers

Education

High School Diploma or equivalent

Job description

Synlink Recruitment Outsourcing Co. Inc.

On-site - Cebu, No Exp Required, High/Senior High School, Full-time

Description

• Assist customers with inquiries and provide accurate information regarding products and services.
• Handle customer complaints effectively and ensure satisfactory resolution.
• Maintain a professional and courteous demeanor while communicating with customers.
• Document customer interactions and keep records accurately.
• Collaborate with team members to improve service processes and enhance customer experience.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Strong customer service skills, problem‑solving abilities, discretion, and proficiency in the English language.
• Qualities and Traits: Excellent communication skills, patience, and a positive attitude toward customers.
• Responsibilities and Duties: Ability to multitask and work in a fast‑paced environment.

HR Manager Synlink Recruitment Outsourcing Co. Inc.

Working Location

Teleperformance. G/F, Tower Cebu IT Park, I. Villa St, Apas, Brgy Apas, Cebu City, 6000 Cebu, Philippines