Call Center Agent

Synlink Recruitment Outsourcing Co. Inc.; Cebu City; On-site; PHP 167,400 - 279,000; Full time

Job summary

A recruitment outsourcing company located in Cebu City is seeking a full-time customer service representative. The role involves handling customer inquiries, maintaining satisfaction, and documenting interactions. Ideal candidates should possess a high school diploma and demonstrate strong communication skills. This position does not require previous experience and offers opportunities for training and development.

Qualifications

• High School Diploma or equivalent is required.
• 0–1 year of experience in customer service or call center preferred.
• Proficiency in English and strong customer service skills.

Responsibilities

• Handle incoming customer calls and provide effective solutions.
• Maintain high customer satisfaction through quality service.
• Document customer interactions accurately.

Skills

English Language

Customer Service

Account Management

Technical Skills

People Skills

Organizational Skills

Call Centre

Education

High School Diploma or equivalent

Job description

Synlink Recruitment Outsourcing Co. Inc.

On-site - Cebu
No Exp Required
High/Senior High School
Full-time

Job Description

• Handle incoming customer calls and provide effective solutions to inquiries.
• Maintain a high level of customer satisfaction through quality service.
• Document customer interactions and feedback in the system accurately.
• Collaborate with team members to address customer needs and improve service.
• Participate in training sessions to enhance product knowledge and skills.

Key Skills

• English Language
• Customer Service
• Account Management
• Technical Skills
• People Skills
• Organizational Skills
• Call Centre

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–1 year of experience in a customer service or call center role
• Skills and Competencies: Proficient in English, strong customer service abilities, and technical skills
• Qualities and Traits: Excellent people skills, organizational abilities, and adaptability
• Responsibilities and Duties: Ability to manage multiple tasks efficiently and maintain professionalism
• Working Conditions: Office environment with shift work as required