Customer Service Agent

Gratitude Philippines; Angeles; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Performance Bonus

Equity Incentive Plan

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A leading customer service firm in Pampanga, Angeles is looking for a dedicated customer service representative. The role involves providing exceptional support via phone, email, and chat, while resolving inquiries and maintaining accurate records. Candidates should have a Bachelor’s degree and some experience in customer service. Strong communication and interpersonal skills are essential, along with the ability to handle stress effectively. This position offers competitive perks including an equity incentive plan and performance bonuses.

Qualifications

• 1–3 years of experience in customer service.
• Patient, empathetic, and able to handle stressful situations gracefully.

Responsibilities

• Provide exceptional customer service support via phone, email, and chat.
• Resolve customer inquiries and issues efficiently.
• Maintain accurate records of customer interactions.

Skills

Strong communication skills

Interpersonal skills

Proficiency in customer service software

Education

Bachelor’s degree in a relevant field

Job description

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Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

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Description

• Provide exceptional customer service support via phone, email, and chat.
• Resolve customer inquiries and issues efficiently and effectively.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery.
• Participate in training sessions to enhance product knowledge and customer service skills.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field.
• Experience Level: 1–3 years of experience in customer service.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Proficiency in using customer service software and tools.
• Qualities and Traits: Patient, empathetic, and able to handle stressful situations gracefully.

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