Customer Care Representative

Recruitify_HR; Pampanga; On-site; PHP 279,000 - 334,800; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

HMO

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A customer service firm in Pampanga is seeking candidates for a position that focuses on providing excellent customer service. Responsibilities include responding to inquiries through various channels, assisting with product-related issues, and maintaining customer records. The ideal applicant will have a bachelor's degree and 1-3 years in customer service, alongside strong communication skills and the capability to work under pressure. This role offers various benefits including health insurance and performance rewards.

Qualifications

• 1-3 years of experience in customer service or a related field.
• Ability to work in a fast-paced environment and handle stressful situations.

Responsibilities

• Provide exceptional customer service by responding to inquiries via phone, email, and chat.
• Assist customers with product inquiries, order status, and troubleshooting issues.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to resolve customer issues effectively.
• Provide feedback on customer trends and potential improvements to services.

Skills

Strong communication and interpersonal skills

Proficient in using customer relationship management (CRM) software

Education

Bachelor’s degree in a relevant field or equivalent experience

Job description

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Description

• Provide exceptional customer service by promptly responding to inquiries via phone, email, and chat.
• Assist customers with product inquiries, order status, and troubleshooting issues.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to resolve customer issues effectively.
• Provide feedback on customer trends and potential improvements to services.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience.
• Experience Level: 1-3 years of experience in customer service or a related field.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Proficient in using customer relationship management (CRM) software.
• Qualities and Traits: Patience and empathy when dealing with customers.
• Qualities and Traits: Ability to work in a fast‑paced environment and handle stressful situations.

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