Customer Service Advisor - SOUTH MANILA (MOA | ONSITE)

AVENSYS CONSULTING INC.; Pasay; On-site; PHP 201,000 - 268,000; Full time

Job summary

AVENSYS CONSULTING INC. invites applications for a Customer Service Advisor to join our team onsite at MOA, Pasay City. You will handle inbound and outbound calls and online inquiries, delivering exceptional service and resolving routine concerns with professionalism.

The role requires at least 6 months in a call center or customer-facing environment, strong communication, and computer skills. The position is full-time and onsite, with shift work as needed.

Qualifications

• 6 months of Call Center/BPO experience OR 6 months of Customer-Facing Experience (CFE).
• Strong customer service orientation with a courteous and professional approach.
• Strong computer navigation skills and basic PC knowledge.
• Effective verbal and written communication skills.
• Dependable with strong attention to detail.
• Able to multitask and adapt quickly to changes.
• Able to work in a fast-paced, high-production environment.
• Works well independently and in a team.

Responsibilities

• Handle inbound/outbound calls and online inquiries to resolve customer issues.
• Clarify requirements and use available tools to provide accurate resolutions.
• Greet customers professionally and maintain rapport and empathy.
• Maintain knowledge of products and services to assist customers.
• Document customer interactions accurately in the system.
• Suggest appropriate products or services when suitable.
• Track and retrieve information using the call-tracking database.
• Refer complex questions to senior staff or published materials.

Skills

Call Center

Customer Service

Education

High School Diploma or equivalent

Job description

About the role

We are looking for a dedicated and friendly Customer Service Advisor to join our team at AVENSYS CONSULTING INC. This is a full-time, onsite opportunity based at MOA (Mall of Asia), Pasay City, where you will provide exceptional customer service and support to our valued clients.

The Customer Service Advisor position interfaces with customers via inbound calls, outbound calls, or through the Internet, depending on client requirements. This position provides customer service support and resolution of routine concerns regarding the client's products or services.

What you'll be doing

Essential Functions/Core Responsibilities

• Ensure service delivered to customers meets contractual Key Performance Indicators (KPIs).

• Clarify customer requirements, probe for understanding, and use available tools and resources to provide appropriate resolutions.

• Listen attentively to customer needs and concerns, demonstrate empathy, and build rapport.

• Greet customers in a courteous, friendly, and professional manner using established procedures.

• Maintain basic knowledge of client products and/or services.

• Prepare complete and accurate work, including properly documenting customer accounts as required.

• Participate in activities designed to improve customer satisfaction and business performance.

• Offer additional products and/or services when appropriate.

• Track, document, and retrieve information using the call-tracking database.

• Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff when necessary.

What we're looking for

• At least 6 months of Call Center/BPO experience OR 6 months of Customer-Facing Experience (CFE).

• Open to High School Graduates, Senior High School Graduates, College Undergraduates, and College Graduates.

• Strong customer service orientation with a courteous and professional approach.

• Strong computer navigation skills and basic PC knowledge.

• Ability to communicate effectively, both verbally and in writing.

• Dependable, with strong attention to detail.

• Skilled in multitasking and able to adapt quickly to changes.

• Ability to work effectively in a fast-paced, high-production environment.

• Ability to work both independently and as part of a team.

• Demonstrates patience and maintains a pleasant and professional tone in all customer interactions.

• Willing to work on shifting schedules.

• Willing to work onsite at MOA, Pasay City.

About us

AVENSYS CONSULTING INC. is a leading provider of business process outsourcing solutions, with a strong focus on delivering exceptional customer service. We pride ourselves on our commitment to innovation, excellence, and creating value for our clients. Our team of dedicated professionals is passionate about helping businesses succeed, and we are always looking for talented individuals to join our growing organization.