Customer Service Advisor - MOA 2026

cnx; Pasay; On-site; PHP 240,000 - 360,000; Full time

Job summary

cnx is seeking a Customer Service Advisor at MOA to interact with customers via calls or online channels, delivering timely assistance and resolving non-routine issues per client requirements.

The role requires empathy, clear communication, strong problem-solving, and solid computer skills, with shifts that may rotate to meet business needs. Location is MOA, Pasay, Philippines.

Qualifications

• High school diploma with some customer service experience preferred.
• Strong written and verbal communication skills.
• Proficient in basic computer/navigation tasks.
• Ability to learn quickly and solve problems.
• Dependable with attention to detail and accuracy.
• Flexible to rotate shifts in a fast-paced environment.

Responsibilities

• Interface with customers via inbound/outbound calls or online channels.
• Meet contractual KPIs for service delivery.
• Clarify requirements and resolve non-standard issues.
• Greet customers professionally and build rapport.
• Maintain knowledge of client products/services and document accurately.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products/services when appropriate.

Skills

Customer service orientation

Strong communication

Problem solving

Teamwork

PC navigation

Education

High school diploma

Tools

Computer basics

Job description

Job Title:

Customer Service Advisor - MOA 2026

Job Description

The Customer Support Associate II position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services.

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain broad knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database

Candidate Profile

• High school diploma with six plus months of customer service experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Ability to learn including strong problem solving skills
• Dependable with proficient attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quick
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Able to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required

*Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location:

PHL Pasay City - MOA

Time Type:

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